Attn: @chrisc
I have the identical problem as the original poster. Lifetime Plex Pass subscriber since 2018, Sonos user for multiple years, but this is the first time I’m trying to get the two to work together.
When I visit Sign In | Plex and try “Link your Sonos account”, I also see an “Internal Server Error”. I get the same result if I try to click the equivalent “Link your Sonos account” link in the players menu of the Plex web client. This is the Plex account associated with my forum account.
Like the poster above, I presume there’s something with my Plex account specifically that Plex needs to correct. I’ll list a few things I’ve already tried for troubleshooting:
- Tried removing all Sonos-related Authorized Devices in Plex
- Tried logging out/back in to my Plex account and retrying the Sonos account link from multiple browsers and through both the plex.tv “Other Services” page and app.plex.tv web app
- Tried repeating this process over several days to see if it was just a temporary error (same result)
Using the Sonos account linking feature doesn’t rely on a specific Plex Media Server, so I’m not including those details. Because it’s an error message from Plex’s server, it’s also not something I can pursue with Sonos.
In addition to the report here, another user reported the same problem in September 2020 (Plex and Sonos - "unable to browse music"). That poster said the error appeared to “fix itself” a few days later, though it’s possible Plex support intervened and changed something.
Please take a closer look at the error Plex’s server is returning and advise. I’d also like to echo the previous poster’s question: If Plex can’t troubleshoot the server/account issue, can you transfer my Plex Pass to a new Plex account to work around it? Many thanks.
