Sound goes silent after 1-2 minutes of playtime

Plex Players Smart TVs
1

Server Version#: 1.25.0.5282
Player Version#: Samsung TV app 5.29.1

I have a curious problem with one of my movies. The movie starts playing normally but after 1-2 minutes the sound goes away (= no sound anymore). When I then stop the movie and start/resume it, it works again for a few minutes until it goes silent again.

The sound is DTS 5.1 and seeminly gets transcoded to AAC (according to the PLEX dashboard in PMS).

I restarted PMS and have enclosed fresh PMS logs when the problem occurs around 20:45:38 (about 10 seconds before the logs end)

Can someone help me?

Plex Media Server.log (231.0 KB)

2

I am experiencing the same on my Samsung TV.

Seems to be worst when transcoding audio whilst direct playing video. If I force direct play off it seems to work.

3

Any help for this problem?

Thank you!

4

I am also experiencing the same issue. The problem is with the server version.
I just did a fresh installation of 1.24.3.5033 and the issue is not there. It must be introduced in one of the later versions!
Plex guys, acknowledge this, please, it’s very annoying. A lot of my videos drop out the audio.

1 Like
5

Any news?

6

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