Samsung tv app sound cutting out

Plex Players Smart TVs
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Server Version#: 1.25.7.5604
Player Version#:

While using my plex player on Samsung Q70A tv, the sound cuts out at random. It seems to be related to the audio Codec EAC3. Not sure it is this but the audio stops while the video continues. I have seen some people say it is an issue with DTS but I am not seeing that.

Is anyone else experiencing this?

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Have you tried downgrading the Plex server version to 2.4 and see if it resolves the issue?

If it does, then it’s related to an already reported problem, thread here:

General consensus is to temporarily downgrade the server to 1.24.5.5173 as a workaround, while we wait for a fix from the Plex devs.

Another way to help test would be to force transcoding on 1.25.7.5604, by disabling DirectPlay and DirectStream. This will force the server to transcode the audio, and if it still cuts out, it may be unrelated.

If it doesn’t solve the problem, can you please post:

  1. the steps you went through to troubleshoot the problem
  2. the server(s) and client(s) versions you are using
  3. prepare your error report like this

The problem needs to be reproducible, so server and client OS info; setup method; example file etc. All are helpful in figuring out the problem.

Anyway, good luck, I hope you find help :slight_smile:

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Hello dear community,

unfortunately I have the same problem.

I have Plex version 1.25.8.5663 on my Windows server and the latest version of Plex on my Samsung GQ65Q75T.

Unfortunately, the sound after about 1-3min. interrupted. The picture continues without problems.
It doesn’t matter what the content is (1080p / 2160p).

If I disable “direct stream” in the settings of the Plex app on the TV, the server re-transcodes the movie and playback runs without problems.

While this is a “small fix”, it’s not a definitive solution for me.

All other Clinds (Amazon 4K Cube, iPhone, iPad) work without problems.

I hope for a solution from you.

best regards
Fabian

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+1. Same problem on 2022 Samsung The Frame with current server version. Hope this will be fixed soon.

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With version 1.26.1.5798 still the same problem.
Does anyone have a solution?

or does anyone have a link to version 1.24.5.5173?

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There is a list of downloads to earlier versions of PMS, is in the links at the top of the original thread here: Samsung TV Plex App audio cuts out

Here is the direct link to the Github from that post: GitHub - axlecrusher/plex_download_urls: Archive of Plex mediaserver download URLs

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