Server Version#:4.76.1
Player Version#: 1.26.0.5715
Has happened only on 1080p movies, not on all of them. Many James Bond Movies, especially after the opening credits gun shot. Godard’s Contempt, plays sound for only about a minute. Red River always stops during the UNITED ARTIST screen. In all cases, stop it and start it either at Play or Resume and the sound is immediately back.
Yet watching prints of tv programs like Killing Eve (1080p also), never a problem.
Is there a solution? Is there an alternative to Plex (hate to give it up, am a lifetime member).
Checking some more 720p prints. Good except for Rocky Horror Picture Show which starts having intermittent sound loss early on. And always comes back when I exit and enter.
Also, I probably should have added that there is one hardward change. From an old non-smart Samsung tv to a new Samsung Tizen smart tv. Any reports of problems with Tizen?
I may have solved my problem. In settings, turn off Direct Play and Direct Stream. And make sure you have set video quality and video to their maximum for that file. As long as you do the latter, is there any hit to the image quality? If not (and I don’t see any so far), why does this allow audio to continue unkilled? For that matter, if it has to do with bit processing, why did my 4K print of the latest Bond film never suffer from this problem, as most or all of my 1080p prints did?
(I seem to be the only one responding to this question, although I have seen on the web that others have had this problem.) The answer seems too simple, but I hope that it continues invincible.
Disabling Direct Play, and Direct Stream only disguises the root cause, and is generally agreed to be a short term fix for a larger problem. Disabling these options forces the server to transcode both the audio and video streams, resulting in a 100% compatible stream, therefore - no audio cutout. Transcoding will always result in some audio and video degradation, there is no way around it. But higher quality transcodes can be visually and aurally close enough to be imperceptibly different.
The reason some of your videos may have worked where others did not, is that they could have already been in the correct format, meaning that the audio was already 100% compatible to begin with.
There is no word on a fix as yet, but most people are doing the same thing as you, or have downgraded to a previous version of the Plex Server as a short term work around.
Thanks for the information. Hopefully when a plex server that solves this problem is produced, the notes for that version’s download will indicate this is it!
