I use the application till several months now without problems.
I’ve placed all my multimedia files on a NAS server « netgear » and use PC, TV Samsung (2x), Android phone to listen music and watch video.
All application installed are on the lastest version.
I’ve just purchased a new tv to be placed in my office (TCL 40EZ500) and I’ve some troubles to watch my video.
The application was downloaded from the google store and well installed.
I have access to all my libraries.
But in some cases, I can see a film with music & sound but no dialog are audible.
The problem doesn’t exist if I use DLNA, that’s why I suspect a misfunctionning of your application and not from the TV but I cannot be sure.
Do you have an idea on how to solve the problem, it could be great.
Thanks
Hi, was tested but without success.
For the same film on my NAS, no problem on my 2 PC’s, nor on my 2 Samsung TV’s, nor on my Android Phone. On TCL TV works fine with DLMA, Plex and Archos.
I use the last version of Plex and TV is also to the last version. First time I met a problem with Plex till I use it (more than 1 year)
Your log indicate you are trying to play 5.1 AC3 audio and your TV is reporting that it supports that audio, so Plex is just sending the TV that audio stream untouched. If your TV can’t play it, there is something wrong on the TV. It could be reporting it’s capabilities incorrectly, which I’ve seen before from other devices. It could also be the audio is in a specific form of AC3 that is not supported. Can you provide me the XML from PMS for that movie? https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/
For your information, works perfectly well with other software like PLC, … and also in DLNA. on the same TV.
Works well on Samsung, PC, Phone in Wi-Fi.
I’m fan of your product and I have plenty of time to inform you. Always at your service.
The audio appears to be fine. Check your TV’s main audio settings and turn off any surround sound settings. This should get PMS to stop using AC3 5.1 for that TV.
We have a TCL as well and experience the same situations from time to time.
We have to check which audio is coming thru as it does not support the best choice.
I believe it is the 5.1 option.
We also have the same problem when playing some files from a flash drive directly connected to the TV.
Hi, Don’t you think the problem could be corrected when a new release will be issued.
I’ve passed more than one year to have all my multimedia at the same place and accessible from anywhere, at home and on the way with Wi-Fi and also 4G. I Don’t want to use an additional software and in this case I will sell this TV and buy an other one. Thanks in advance for your answer.
