SSL Certificate Errors

Plex Media Server
,
687

Need more info. Which device?

one of the impacted devices ?

688

I am assuming your are asking me, I only access plex server via a web browser or plex app on Roku, the message I posted was when I was trying to access this via web browser. Hope that helps.
Thanks

689

@BenG-1989

  1. Please restart plex
  2. wait 3 minutes
  3. Download the logs ZIP file
  4. Attach please.

I will review. If you have a bad certificate, it will be visible there.

Are you using your own certificate anywhere ?

690

No am not using my own certificate, I have no idea what happened, it was working fine and then it wasnt, no updates were done. I have attached the logs you requested.
ThanksPlex Media Server Logs_2021-11-15_10-11-55.zip (2.3 MB)

691

@BenG-1989

I looked at Plex.tv

There is no certificate for your server.

PRESENCE YES 
SECURITY (PLEX HOME/PIN) YES 
SSL NO CERTIFICATE AVAILABLE

Are you using a proxy?

Nov 15, 2021 09:56:49.882 [0x809c1d000] DEBUG - HTTP/1.1 (0.4s) 200 response from GET https://plex.tv/api/v2/release_channels?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (reused)

Your server has not been seen by Plex.tv in over 4 hours.

It’s using a cached, probably expired, certificate.

Nov 15, 2021 09:56:30.881 [0x807016000] DEBUG - [CERT] Subject name is /CN=*.7113df9116854ea0999553a28fa5ba2c.plex.direct
Nov 15, 2021 09:56:30.881 [0x807016000] DEBUG - [CERT] Installed certificate with fingerprint 5e:3c:a3:5b:df:48:08:2a:17:22:0b:3a:bb:06:12:bc:96:72:df:11.
Nov 15, 2021 09:56:30.881 [0x807016000] DEBUG - [CERT/OCSP] Stapling requests will be made to 'http://r3.o.lencr.org/'.
Nov 15, 2021 09:56:31.022 [0x807016000] INFO - [CERT/OCSP] Successfully retrieved response from cache.
692

Ok so i checked everyting i could think of and all was good. (It was working fine for a year) So i decided to uninstall PMS from my freenas server an install it again, but my freenas couldnt install it again just some error, so i updated my freenas 11.3 to Truenas core and now my PMS is working fine so that helped me…

693

Hi, No I am not using a proxy, the server has been off, as I was having issues I turned the server off, I turned it on so that I could get the logs for you., the server is still switched on. What do I have to do to get a certificate? Should I reinstall Plex?
Thanks

694

@BenG-1989

  1. Stop Plex
  2. sudo rm "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache"/OSCP/*
  3. Start Plex
695

Still getting the same error message, think I will just reinstall plex and see what happens unless you have another suggestion

696

Hi Any way to check my server cert? I feel like Ive tried everything and have both a 2017 Samsung and LG tv on WebOS 6.0 and neither work.

697

@BenG-1989

Easiest reinstall –

  1. Stop server
  2. Rename “Library” to “Library.old”
  3. Start Plex
  4. Open via http://127.0.0.1:32400/web
  5. Give it a different friendly name.

If it still fails, i’d start looking at something like networking.

This IS RFC-1918 compliant LAN addressing ?

NOTE: DO NOT enable IPv6. Your LAN is IPv4

698

Thanks for all your help I will give this ago, not sure why it has stopped working nothing has changed. Thanks again.

699

Just a quick question Plex is installed on TrueNAS (formally FreeNAS) can you tell me the location of the database that stores information about the media that has been viewed etc.
Thanks again for all your help - I am now able to view / play media since re-install no idea what went wrong on the other server.

700

@BenG-1989

I have no idea where it is on TrueNAS (yet). I’ve not had the opportunity to learn.

You can get into the SSH shell and find the Preferences.xml file. That will get you to the “Plex Media Server” directory

It also would have been very helpful to know this is TrueNAS upfront.

701

Sorry I didnt think it was relevant as the information was in the logs that I sent you, will make note next time, is the folder you referring to called Plex Media Server, as the only preference.xml file I can find is located in that directory along with other folders, but there is no reference to where the Media Server folder is
Cache Codecs Logs Media Metadata Plug-in Support Plug-ins Preferences.xml

702

@BenG-1989

  1. Because PMS runs on so many different platforms, yes knowing the base OS is important. TrueNAS Core is BSD Unix. TrueNAS Scale is Linux based. Further, how each platform implements “apps” is the significant point.

  2. Yes, You’re interested in the “Plex Media Server” directory where you also see "Preferences.xml

  3. If you’re looking at “Plex Media Server”, what is the actual directory path please? (pwd command ?)

703

The location of Plex Media Server depends on where you are looking from:
Inside jail - /Plex Media Server
Outside jail - /mnt/name_of_jail/iocage/jails/PlexServer/root/Plex Media Server
Everything appears to be working ok, obviously everything has been reset, everything is marked unwatched, which is why I was wanting the location of the database.
Hope this helps mate, and next time (hopefully there will not be one :)) I will mention OS, BUT, and please dont take this the wrong way, its just advice as you are right I should have mentioned OS, from a support POV if its significant the question should be asked up front - Thank you very much for all your help I really appreciate it and also how prompt your replies have been. If there is anything you want to know about TrueNAS and Plex feel free to ask and I can let you know, or test :).

704

Thanks… Now I understand.

From that “Plex Media Server” directory,

  • Plex Media Server / Plug-in Support / Databases

This is where you’ll find all the database files.

  • *.wal and *.shm are the current session transaction files. When PMS shuts down, they should be gone.

  • com.plexapp.plugins.library.db – The Master PMS library about your libraries

705

Fantastic thanks mate much appreciated you have been a great person to deal with keep it up mate!

706

hello how can i get a certificate check or reset?
CERT: incomplete TLS handshake: short read