@DaveBinM said:
Hmmm. I’ll have a look. This issue is proving particularly difficult to track down.
Thanks for your help and time Dave!
FYI there’s a bunch of us out here who’d like to help, so please tell us how to best do that: provide the PMS logs (Verbose or not? For how long after the stalled recording?) but what else?
Many have “resolved” the issue by rebooting, downgrading, deleting and reinstalling, on various platforms (Windows, MacOs and Linux) so it’s not platform specific or hardware related.
There an opportunity for some of us to test scenarios/versions/set ups. Ex.: if a given daily show that stalls every day, what can one do to help troubleshoot? Keep collecting logs, try dowgrading/rebooting/etc?
I do have a backlog of logs to get through (been fairly tied up in my day job, which hasn’t left a lot of time for Plex, unfortunately), but in general, this what I’m looking for with logs.
Verbose (I know!)
Given time that the recording started, when it should have finished, and what show / episode / airing
Preferably no other use of the server during this time
Given how quickly logs cycle through when they’re verbose, the number of logs that are kept will need to be increased temporarily for this. If people are interested, drop me a line, and I’ll let you know what’s involved.
If it helps, the issue arises for me when I’m recording a TV show on a broadcast network that, while definitely watchable, has some short dips in signal quality/strength. It feels like (no way to prove this) the transcoder crashes at the point where the signal dips.
Thanks for working on this. I hope you find a full time Plex employee to help solve this.
@DaveBinM said:
I do have a backlog of logs to get through (been fairly tied up in my day job, which hasn’t left a lot of time for Plex, unfortunately), but in general, this what I’m looking for with logs.
Verbose (I know!)
Given time that the recording started, when it should have finished, and what show / episode / airing
Preferably no other use of the server during this time
Given how quickly logs cycle through when they’re verbose, the number of logs that are kept will need to be increased temporarily for this. If people are interested, drop me a line, and I’ll let you know what’s involved.
It’s still working great since the full delete and fresh reinstall…no exaggeration. I haven’t lost 1 recording. There were a couple others who also tried it and had good initial results. Might also check in with them, but it’s working as it should for me thus far.
@slysmith@comcast.net said:
It’s still working great since the full delete and fresh reinstall…no exaggeration. I haven’t lost 1 recording. There were a couple others who also tried it and had good initial results. Might also check in with them, but it’s working as it should for me thus far.
I guess I’ll try it this weekend. Cross your fingers for me.
@slysmith@comcast.net said:
It’s still working great since the full delete and fresh reinstall…no exaggeration. I haven’t lost 1 recording. There were a couple others who also tried it and had good initial results. Might also check in with them, but it’s working as it should for me thus far.
ok just did it was surprised my dvr info was still there after deleting everything including a 21 gig user folder
@DaveBinM For me, the issue has gotten WORSE with the release of Version 1.9.1.4272! Before the bug only happened when I had “CONVERT VIDEO WHILE RECORDING” set to on. As long as it was “off” everything was fine. Now i get the 100% bug even when set to “off.”
I restart my PMS and it will record okay for a few hours, up to a day. However, usually overnight, the bug will start. I work up this morning with a full list of programs stuck at 100% with CONVERT VIDEO WHILE RECORDING set to off.
If I tell my PMS to stop active transcoding sessions, it will clear up the 100% shows but once it says all the data is downloaded, the shows will vanish. They won’t even show in the past recording schedule.
@nicksphone0161
Yea I also noticed some things remained after deleting the registry and user folder. Don’t remember if my DVR survived or not. I did have to remap plex to my movie, music and pic folders and plex had to rebuild ALLmy metadata. Took a while. Be sure to reboot each time after the uninstall and the reinstall!
I have been talking about clean reloads since 1.7.0 was release. I did extensive testing with the Plex environment the first week 1.7.x got released. I concluded it wasn’t exactly something in the Plex folder but something it uses on the system. After I did a reload and some testing I actually restored the plex data folder and everything remained fine. So you may not exactly need to start from scratch with plex, just reload of your os and anything else you need loaded. Once the machine is good. Load the lastest version of plex get it running. Once it is good direct it to your plex data folder if you backed it up and I would expect you to be good.
@psykix said:
I did a complete reinstall of Plex, including deleting the registry and the data folder. The problem persists.
Reinstalling the OS is a step too far for me, as I have other things running on there that I would rather not have to set up from scratch!
If that is ultimately what has to happen, then so be it - but I need some concrete evidence pointing to that as a “cure” before I go down that road!
mark this page ill update as soon as it fails or if its still going after my longest run of 60 hours. I’m running an hdhomerun and a WinTV quad with almost 24 hour a day recording filling series with reruns for full sets usually 2 running none stop and all 6 at peak
I’m just chiming in to note that I have the same issue running on macOS 10.12.6. I didn’t notice any extraneous transcoder processes in Activity Manager when it occurred today, and rebooting the machine hasn’t improve things. I’m not sure I can add any more info, other than the problem has claimed me as another victim.
I said a reload of the OS not just cleanup and remove PMS software. I believe the issue is outside of plex in some cases related to software loaded on the machine. I also continued to have the issue after simply reinstalling the PMS. The OS reload did the trick.
I’ve given up for now. I’ll wait until Plex DVR is more mature. Live TV keeps buffering too, and I don’t want to keep spending more time on it. I’ll keep an eye on this thread
