Stopped working

[Nixellion]

Server Version#: 1.18.2.2058
Player Version#: Any remote

Hi,

Plex was running fine yesterday and today Remote Play stopped working. I did not make any changes to port forwarding rules, and other services which require port forwarding still work with same rules.

I tried changing port but that did not help.

What may the issue be? Logs attached.

Plex Media Server Logs_2019-12-08_21-56-58.zip (4.1 MB)

[tom80H]

Have you verified it’s not working or do you get this from the remote access status indicator in Plex Web?
If it’s actually off… does your Plex Media Server have a static local IP address or could this be due to the router/DHCP having assigned a new and different IP.

Apologies… questions aren’t meant to be disrespectful… just trying to rule out the basics step by step

[Nixellion]

Yeah I understand.

Both, it shows it’s available from outside for a few seconds then jumps to unavailable.

My friend asked why my server is not working, so it’s not working for him, and I tested with a mobile phone disconnected from wifi, over 4G. Not working.

Everything is static in my LAN Except for mobile devices.

[tom80H]

ok… in that case let’s go through the basic troubleshooting
can you ping/reach your router’s public IP and the assigned public port of the port forward from outside your home network (e.g. using canyouseeme.org)?

[Nixellion]

Daaamn… You’re right, I messed up in the port forwarding script, placed local and wan ports the wrong way as well as making a mistake in the script using the local port variable for the ‘accept’ rule which confused me.

Works now. Should’ve checked with the port check tool. I actually forgot that I did in fact re-create port forwarding rules with the updated script a day or two ago. It’s kind of embarassing to be the one to fall into the category of people saying “I did not change anything it just broke” when actually I did change something Especially since I’m often the guy insisting on double checking it.

Sorry to bother. I guess I’m just tired.

[tom80H]

no need to be sorry. I’m glad it’s working again for you