Stuck on old PMS version - cannot get PMS to apply updates

Plex Media Server Desktops & Laptops
1

Server Version#: 1.10.1.4602
Windows 10 1903

I keep getting notified that PMS version 1.16.3.1402 is available. When I try to download it & install, it seems to download the update, and I then click the Install Update button as expected. I get the prompt to make sure I have desktop access to the machine (I do - I’m on it), and then the “Grab a cup of tea” screen while it supposedly updates. After a few seconds, I’m dumped back to my settings screen where the version hasn’t changed and it prompts me to download the update again. Rinse and repeat…

I get no errors or prompts indicating that anything is installing. I tried the MS Fix-it troubleshooter referenced in the FAQ, but all it wants to do is uninstall PMS, which I’d really prefer not to do. Do I have any other option here? I have local Admin access to the machine, and I’m not having any other issues installing Windows Updates or other software.

Thanks in advance!

2

In your shoes, I would just download PMS and manually install:

  1. Stop PMS on your Windows computer
  2. Go to https://www.plex.tv/en-gb/media-server-downloads/
  3. Make sure Server is selected
  4. Select Windows for the platform
  5. Make sure Plex Pass downloads is off (unless you want the beta release)
  6. Click on the Download button
  7. Stop PMS on your Windows computer if you haven’t already
  8. Run the installer (MAKE SURE PMS IS STOPPED FIRST)

P.S. You may be on a version that had to be updated manually, I don’t recall any more. In any case, updates should work from now on…

3

Thank you - I can definitely try that, but I happened to be checking some other threads, and learned that the Installer Logs are kept in %LOCALAPPDATA%\Plex Media Server\Logs\Installer Logs. I looked there, and saw log files from my previous update attempts. I just tried today to install 1.16.4.1469, and saw these errors in the log file:

[4360:2870][2019-08-18T21:49:13]e000: Error 0x80070008: Failed to create window.
[4360:3A4C][2019-08-18T21:49:13]i000: Setting string variable 'WixBundleName' to value 'Plex Media Server'
[4360:3A4C][2019-08-18T21:49:13]i000: Setting string variable 'WixBundleManufacturer' to value 'Plex, Inc.'
[4360:22D4][2019-08-18T21:49:13]e000: Error 0x80070008: Failed to initialize COM.
[4360:3A4C][2019-08-18T21:49:13]i500: Shutting down, exit code: 0x8

The update package itself downloads fine, and I’m seeing this same Error 0x80070008 in a bunch of previous update attempts going back to early this year.

I’d like to get the update procedure fixed if I can - does this info shed any light on the issue?

Thanks again!

4

Sorry for the weird formatting above - don’t know what happened there…

5

I have the same issue

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