Server Version#: 1.32.4.7195 Player Version#: All devices I have a very strange problem where if I play the original quality of the file on any device, it stutters. However, if I choose, for example, the second-highest (original quality is the highest) quality (20 Mbps 4k 1080p), then it fixes its…

I read through their solution, and it appears they resolved the issue by converting their video files from MP4 to MKV and then back to MP4(?). However, in my case, all of my files are already in MKV format. My workflow involves using Makemkv to create the MKV files, and then I use Filebot to change …

Then inspect the Plex dashboard during “Original Quality” playback, to get an insight what exactly is happening. Please do also post the first ~20 lines from the Plex XML info of an affected video.

I noticed that the first significant dip at the 1 minute 40 seconds mark coincided with the occurrence of the first stutter. There was a short recovery, but then another stutter occurred around the “now” timestamp. However, I also observed that not every dip in the graph correlates with a stutter. S…

Try remuxing the file, this time dragging the AC3 audio track above of the TrueHD track.

Do you mean that I would then need to convert from MKV to MP4? If so, which tool can I use for that? As mentioned previously, to my knowledge, MKVToolNix can handle MP4 to MKV conversion, but what about the other way around?

no, just use mkvtoolnix. only switch the ac3 track as first audio track.

It appears that the solution fixed the issue for that particular file. However, when I tested on a different file, it would only play for 5 seconds and then stop unless I change the quality setting which is still the issue when running the file through mkvtoolnix. This is the file with the 5 second…

Try disabling the subtitles. Or convert them into the text-based SRT format. In general, these files appear to be “raw” Bluray rips. The video decoder hardware of regular streaming sticks and “smart” TVs is usually only developed and tested with internet video streaming service material. Which all…

Interesting, that seems to have fixed that problem. However, I had already used MKVToolNix on that file before, and you’re saying that some devices have issues with “raw” rips. Should I modify my workflow to address this? Currently, the subtitles are in PGS format, but you suggested using SRT instea…

Stuttering when playing on original quality

Plex Media Server

OttoKerner July 1, 2023, 1:51pm 2

See Streams are taking a very long time to start/load...looking for assistance - #7 by Kilgry
for a possible cause.

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Stuttering when playing on original quality

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