Subs out of sync!

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  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):

ATV3 6.0.2

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS):

10.0.1.10

  • The device and operating system (including version number) that PlexConnect is installed on:

Desktop (P5b Deluxe, E8400, 4GB, GF 9500GT) OSX86 10.9.1 SERVER

  • The local IP address of the device that PlexConnect is installed on:

10.0.1.10 (Running my own DNS server)

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on:

See above

  • The Plex media server (PMS) version number you are running (do not put 'latest'):

Version 0.9.8.17.282-c844f09

  • The local IP address of the device that the Plex media server (PMS) is installed on:

10.0.1.10

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one.

Plexconnect V0.3

  • The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update)

[PlexConnect]

enable_webserver_ssl = True

logpath = .

enable_dnsserver = False

prevent_atv_update = True

port_dnsserver = 53

enable_plexconnect_autodetect = True

port_pms = 32400

port_webserver = 80

ip_plexconnect = 10.0.1.10

certfile = ./assets/certificates/trailers.pem

ip_dnsmaster = 10.0.1.10

loglevel = Normal

ip_pms = 10.0.1.10

enable_plexgdm = True

port_ssl = 443

hosttointercept = trailers.apple.com

 

  • A detailed description of the issue (the clearer you can make this the better):

The above script is just an example of an file i tried play on my ATV. Video is buffering, subtitle goes out of sync… 

I tried different settings (transcode on/off, 1080p 10/12/20/40MB).

Whats the best settings on de PMS side and Plexconnect?! FYI all devices are connected with gigabit ethernet!

2

MKV, SRT...

Looks like we have an PMS issue here?

Do you have another iOS device to recreate that issue?

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Also what happens if you try with subs off?

4

Well... then those are NOT out of sync. :-)

5



LOL true!
I was thinking more about the buffering though as that CPU is fairly old and might struggle reencoding 1080P video if it is also burning in subs at the same time.
Time for a subs renderer methinks.

6

Yeah. You know... it is in the pipeline. Though I opened some other great playgrounds recently. :-)

7

Sorry for the late reply (x-mas)

- PMS runs @100% cpu load (that's normal, isn't it?!)

- Other iOS devices (plex app) = same issue

- Not tried with subs off (buffer probs), but will do soon and share it here

- Yesterday watched 3 episodes (different series @1080p and 720p) with ext subs, no issues so far...

testing...testing... ;)

8

It isn’t a PlexConnect issue then, I would raise it with the appropriate logs in the PMS forum.

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I would say it sounds like a CPU problem. Also posted in his other thread.

Had the same problem. Switched from a Mid 2010 Mac Mini to a Late 2012 Mac Mini. All is fine. also subs!

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I just started using PlexConnect (amazing great app, kudos to the authors) and I'm having the subtitles sync problem.

If you start the video and DONT TOUCH controls after that, subtitle is perfect. If you just once rewind or forward a chapter (or fast ff/rew) the subtitles comes back out of sync. Normally the subtitles come back about 2 seconds behind, this seems to be a pattern.

Onde this happens, the only way to sync them again is to stop the video, play it again and start from beginning, if you start from where you left it will be out of sync yet.

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I just started using PlexConnect (amazing great app, kudos to the authors) and I'm having the subtitles sync problem.

If you start the video and DONT TOUCH controls after that, subtitle is perfect. If you just once rewind or forward a chapter (or fast ff/rew) the subtitles comes back out of sync. Normally the subtitles come back about 2 seconds behind, this seems to be a pattern.

Onde this happens, the only way to sync them again is to stop the video, play it again and start from beginning, if you start from where you left it will be out of sync yet.


Yeah it is a known issue if you see the new subs renderer feedback sticky
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