Subtitle gets out of Sync when doing fast-forward (Roku Stick+)

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Player Version#: 9.4.0 build 4190-50

Came across this reddit article and I’m having the exact behaviour with my Roku Stick+.

The OP was saying that when he starts to watch a movie from the middle by fast forward/rewind the subtitles get out of sync with a minor but uncomfortable delay. Once the subtitle gets out of sync the only way to put it back sync is to either start the movie from the beginning or jump back with the back arrow key <- which jumps 10 seconds then after the 1st or 2nd try subtitles are back in sync. The same is not happening on another player like iPad or Chromecast only with Roku. Has anyone run into this?

Thanks!

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I cannot help much (or any) with the subtitle issue but I do want to point out that there is no such thing as a Roku Ultra Stick+. There are Roku Ultras or Roku Sticks but there is no device that is the two combined.

One thing on the subtitle issue I believe it may well be a flaw in the Roku and there is little to be really done about it. Fortunately I have not run into the issue. I do not use high bitrates or other fancy formats and that might be why I see few problems. I treat my media like I treat most everything else and I follow the K.I.S.S. principal.

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Thanks yes, I corrected it.

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Elijah, what do you consider to be a “fancy format”? Perhaps I keep having issues precisely because I’m not consistent.

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Pretty much anything over 1080p with sound above Dolby 2.1. I also keep bitrates fairly low but I do not really pay attention to the exact bitrate. I make sure my file size is generally under 3gb for a 2 hour movie. I use both mp4 and mkv containers.

Edit: I also do not use a Roku Stick as I have found wireless to be unreliable for streaming in the Roku line. The Fire line is better with the latest Fire 4K stick seemingly about as flawless as wireless can be. I use a Roku Ultra connected wired as my primary streaming device.

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I’ve experienced this same issue for a long time. It’s possible that it’s always behaved like this for me, I’m not positive. I have a TCL Roku TV. For most videos I watch with subtitles, if I don’t watch it straight through from beginning to end, the subtitles will get out of sync. Either starting in the middle of a video, or rewinding/fast-forwarding a significant amount. I have to “jiggle” it around a bit doing various things, and it will eventually sync back up. I haven’t ironed down a single method that seems to work, but I’ll try just doing the instant replay button a few times like the workaround says to see if that gives me a consistent fix.

Any chance of this getting fixed at some point in the future? It looks like I’m not the only one hitting this issue.

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I gave it a try and posted on Roku’s forum

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