Subtitle gone in PLEX but still there

General Discussions
1


The file and the subtitel file is there but PLEX only seeing one ENG sub
Not the Dutch one… it worked until last week… PLZ HELP

Example:

The Blacklist - S04E01 - Esteban - 1080p WEB-DL - AG
The Blacklist - S04E01 - Esteban - 1080p WEB-DL - AG.nl.srt
The Blacklist - S04E01 - Esteban - NL
The Blacklist - S04E01 - Esteban - 1080p WEB-DL - AG.en.srt

He is only seeing the EN file

2

Is it possible that the server only sees embedded subtitles? Look what it says on the Preplay page of the episode. ‘English - external’ or ‘English - internal’

Have you toggled ‘Local Media Assets’ off under
Settings - Server - Agents - TV Shows - TheTVDB ?
If so, switch it back on.

Do also verify it is ON as well under
Settings - Server - Agents - TV Shows - TheMoviedatabase
as well as
Settings - Server - Agents - TV Shows - Personal Media

3

Naming conventions could be a part of why it’s failing, too.

Try changing the names to this:

The Blacklist - S04E01 - Esteban - (1080p WEB-DL - AG)
The Blacklist - S04E01 - Esteban - (1080p WEB-DL - AG).nl.srt
The Blacklist - S04E01 - Esteban - NL
The Blacklist - S04E01 - Esteban - (1080p WEB-DL - AG).en.srt

*Notice the added “(” and “)” in the file names above.

4

@MikeG6.5 said:
Try changing the names to this:
The Blacklist - S04E01 - Esteban - (1080p WEB-DL - AG)

The Plex scanner expects a release ‘year’ in parentheses.
If you want to make the stuff in parentheses invisible to the Plex scanner, you must use angular brackets instead.
And make sure there are only 2 hyphens outside of the brackets.

So it would be The Blacklist - S04E01 - Esteban [1080p WEB-DL - AG]