Server Version#: 1.18.9.2571
Player Version#: 1.7.0.1033-7d8b78ca
Tuner Make/Model: HDHR
Guide/Lineup name:
Using XMLTV?:
Channel number/Name:
Hello everybody,
I have an issue, the subtiles are activated while the option are desactivate… look my screenshot.
Thank you
Today , I upgraded my plex (7.31.0.16549) on my android phone and the issue is solved. But on my Shield (same plex version) the issue is always here… The Subtitles are activated by default, even if I desactivate this otpion, the subtitles are always on my TV shows on my Shield while on my android phone the subtitles disapeare.
Thanks for the report! Are you able to provide any logs?
Sorry, I should have been more specific 
Can you provide some client logs? 
Don’t worry 
Here are the logs!
Logs Shield - Subtitles No OK.txt (1.2 MB) Logs Android phone - Subtitles OK.txt (1.2 MB)
Hello Dave,
Do you have a solution for my issue?
Thank you
Are you still seeing this on v8.0.0?
I have the same issue…
@uzuhu69 have the same issue, look :
Which version was that on?
The same version like me.
Please try on v8.0.0 which was released today
Yes It’s work fine.
Just by default, the subtitles are activated, and when I zap I have to change this option. Do you an idea?
Thank you!
That’s something we’re aware of and are tracking internally, but I don’t have any further information at the moment
Hello @DaveBinM,
the problem is there again 
…
Subtitles are enable automatically with Live TV & DVR. It should be disable by default. Customers that want subtitles can have the option to enable them. I can’t disable the subtitles in my Apple X phone. please make the feature disable by default.
Hello @DaveBinM,
The issue is always present… I can watch my show TV on live! The titles are always activated!!!
The problem reappeared 10 days ago.
Can you help me!
Best regards.
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