I’m running into an issue with subtitles on RasPlex devices and the iOS app, where by the subtitles are automatically being loaded when playing TV Shows, but I have the following settings set on PMS (1.2.2.2857-d34b464):
Automatically select audio and subtitle tracks (Unchecked)
Prefer audio tracks in (English)
Subtitle Mode (Manually Selected)
Prefer subtitles in (English)
In addition, the “Off” setting for Subtitles in the iOS app does not work when controlling a RasPlex device, you can however turn off subtitles when using HDMI-CEC and controlling the media player interface of RasPlex directly.
This has started happening with more recent version of Plex Media Server.
Has anyone else noticed similar issues?
Your audio tracks probably are not labeled English so PMS is giving subtitles. Check the PMS audio for each item auto giving subtitles and see if it’s listed as unknown.
@benjaminwolf Hi. Thanks for you reply. That’s a good point actually, I think that might be it. I’ll have to look at using mkvtoolnix and MP4 tools to set the language on the audio streams accordingly. I’ll have to investigate ways to potentially batch via command line.
The other issue with the subtitles settings on the iOS app not working when using “Off” is interesting though, not sure if that’s a RasPlex issue or a iOS app issue. The subtitles can be turned off directly when using RasPlex via HDMI-CEC.
@jamesmacwhite I have a bunch of rips with unlabeled languages from when I first started converting my physical library. I didn’t realize the tool I was using didn’t tranfer the label with the streams automatically. Instead of going back and re-labeling the audio streams inside the MKV wrapper, I just turned off auto subtitles in PMS. That way I only have to enable them for foreign audio movies, which I watch way less.
As far as iOS controlling Rasplex, I don’t think the play option translates the settings from iOS to Rasplex/OpenPHT. I’d have to do some testing, but I think it just queues up the movie and Rasplex/OpenPHT uses it’s default settings.
I thought I had disabled auto subtitles via the settings posted, but it appears there is no setting in PMS that will stop it from happening when the audio is unknown, unless RasPlex behaves differently.
In regards to the iOS app, basically the “Off” setting doesn’t work at all, but selecting a subtitle option does. It has worked previous but seems to have “broken” in recent PMS updates.
@jamesmacwhite said:
I thought I had disabled auto subtitles via the settings posted, but it appears there is no setting in PMS that will stop it from happening when the audio is unknown, unless RasPlex behaves differently.
In PMS > Settings > Languages > Subtitle Mode
Choose ‘Manually Selected’.
That’s what I have already set, but when using the iOS app to control RasPlex, subtitles are always enabled when the audio is unknown, despite this setting in PMS.
@jamesmacwhite said:
That’s what I have already set, but when using the iOS app to control RasPlex, subtitles are always enabled when the audio is unknown, despite this setting in PMS.
Try using the Arrow portion of the iOS remote to control the OpenPHT menu instead playing directly from iOS.
Thanks, I’ll have to try that as a workaround.
