I have an AMD 2700X, 32GB of Samsung B-Die memory at DDR-3200, an RTX 2070, USB 3.1 enabled external storage drive, and this all buffers with Plex given full processing priority and hardware acceleration enabled for all cores.
“It’s a known issue” isn’t a solution. I’ve paid for Plex Pass for years. And years. I’ve never posted because I’ve never had a problem with Plex across multiple platforms, multiple installs, multiple use cases, multiple builds. I finally upgraded to 4K this summer, and have been rapidly upgrading my library.
I can’t convey how infuriating this is. I use subtitles for nearly everything. Why? It doesn’t matter. The subzero addon link no longer works, and frankly, shouldn’t be needed. There’s a clear breakage in this software when it comes to HVEC with subs requiring transcode.
“Known issue” doesn’t mean anything other than “we know but don’t care enough.”
Does the Plex team actually Google bugs? Like how many places this issue has been brought up? Dozens and dozens of Reddit threads, tons of threads here, Cord Cutter enthusiast sites, it’s incredible. And “known issue” is the only explanation.
Not. Good. Enough.
Existing threads:
Blog about subtitles changes! One year ago! Which exacerbates the problem!
These are just here. Imagine how many more there are, from users who have been trying to get support in the last 30 months, elsewhere. We are way past ridiculous.
