4k movies buffering for Plex Pass user

Server Version#: Version 1.16.4.1469
Player Version#: Plex for samsung 3.1.9.2 Tizen 5.0
Plex Media Server Logs_2019-08-15_14-28-40.zip (4.1 MB)

Hello,

I need help on my Plex Media Server. I have 4k movies that are MKV format. When I import these on my libraries and start started to play using my Samsung TV model Q60, the video keeps on buffering every 5 seconds. My server is a ROG laptop i7 7th gen 24gb ram with 4 gb dedicated video card. When I view the info of video inside plex app these are some info. HEVC, Main 10, 24p, TrueHd. I also attached a zip for my logs.

When I try to play the said movies directly to my TV usb it does work fine. No log at all. I am plex pass user, is there anything I can do with my server settings to prevent the buffering of my 4k movies? Tried to turn on/off subtitle but no difference.

Thank you,
jef

Not sure this is a solution for you but…

Turn off Verbose logging. Debug only.

Play without subtitles. This is forcing the video to transcode. You lose HDR and transcoding can cause buffering if it maxes your CPU/GPU at 100%.

Aug 15, 2019 14:20:13.484 [13912] DEBUG - MDE: Aquaman (2018): selected subtitle cannot be converted to a compatible format, burning into video stream

Aug 15, 2019 14:26:51.378 [14244] DEBUG - MDE: Dunkirk (2017): selected subtitle cannot be converted to a compatible format, burning into video stream

Select an AC3 (Dolby Digital) or EAC3 (Dolby Digital Plus) audio track if possible. Your TV most likely does not support TrueHD audio, forcing PMS to transcode it to a supported format. It also appears the TV does not support dts audio, which is hard to avoid, but do so if possible.

Aug 15, 2019 14:20:13.489 [13912] DEBUG - MDE: Cannot direct stream audio stream due to codec truehd when profile only allows eac3
Aug 15, 2019 14:26:51.383 [14244] DEBUG - MDE: Cannot direct stream audio stream due to codec dca when profile only allows aac

Is your laptop connected via wired or wireless? It should be connected to the network via wired Gigabit Ethernet if possible when in use as a Plex server.

Play one of the movies - AC3 audio, no subtitles.

During playback, check status on the Plex dashboard. Plex Web -> Activity. Does the video and audio direct play / direct stream / transcode? You may have to click on the gold box with two lines underneath to expand the view to see if things are transcoding.

Ideally, you want to find a movie that direct plays both audio and video and see if the movie still buffers.

If things direct play, then your PC is probably not the cause of buffering. It takes very little CPU to direct play a video. A Celeron, or even less, is sufficient when direct playing. You can then look at things such as the physical network connection for your PC & TV if still buffering during playback.

3 Likes

Tries to connect my laptop via ethernet and it works now. 4k movies don’t buffer now. One thing that don’t work is pgs subtitle. I will try to manually download srt files and that should solve the issue.

Thanks for your help!

Glad you have things working.

With respect to SRT subtitles and the Plex app for Smart TVs…

  • Enabling image based subtitles, PGS & VOBSUB, forces a video transcode.
  • SRT (text) subtitles direct play. However,…
  • If the audio is transcoding and SRT subtitles are enabled, then the video will transcode. Plex does this to keep the audio, video, & subtitles in sync with each other.
1 Like

You are correct. I am running now all my 4k movies smoothly by choosing proper subtitle and audio codec that my TV supported.

Thank you.

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