Subtitles don't work

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1

Hi guys,

Maybe someone can help me…
I’m having problems playing movies with subtitles. In my old computer with Windows 7 32bits worked 100% fine. But with my new computer with Windows 7 64bits I’m having this subtitles issue. What could be?
I use Plex in 3 devices, Samsung Smart TV, iPhone and Apple TV. Only have this issue in my Apple TV, in other two works fine!
I created the new certificates in my new computer, don’t used the ones of the old computer.

Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): ATV 3, 6.0.2 (6646.81.1)
The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.1.85
The device and operating system (including version number) that PlexConnect is installed on: Windows 7 Ultimate (6.1 build 7601: Service Pack 1)
The local IP address of the device that PlexConnect is installed on: 192.168.1.85
The device and operating system (including version number) that the Plex media server (PMS) is installed on: Windows 7 Ultimate (6.1 build 7601: Service Pack 1)
The Plex media server (PMS) version number you are running (do not put ‘latest’): Version 0.9.8.18.290-11b7fdd
The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.85
The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one. January 10, 2014 at 04:09 PM
Settings.cfg: http://paste2.org/89cWzZs1
PlexConnect.log (High): http://paste2.org/tak0yUsa


My settings in my Plex Apple TV:

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Waiting for your replies, thanks! :slight_smile:

2

Question... why is the subtitle supposedly coming from www.icloud.com, when the media is stored locally? Or do I mis-interpret that log?

3

Hi buddy, thank you for your reply.

Im using www.icloud.com because I setup to use iMovie Theater instead of Trailers app using this tutorial:
https://forums.plex.tv/topic/86012-how-to-use-imovie-theater-instead-of-the-trailers-app/

Anyway, I already fixed my problem! :slight_smile:

What I did:
I changed the settings “Subtitle Renderer” of my Plex on Apple TV from “Auto” to “iOS, PMS” OR "PMS"
One or other works fine! If Auto is selected, subtitles don’t work.

Thank you anyway for the help! :wink:

4

I had to do the same thing to get subtitles to work for a file with the srt embedded in an AVI file. What does Auto do anyway?

5

>> What does Auto do anyway?

->https://forums.plex.tv/topic/95057-official-new-subtitle-renderer-feedback-thread/?p=563652

Auto enables PlexConnect's own subtitle renderer. Should work with SRT files external to the media. If not, we have to fix that... :-)

6

It seems that needs to be fixed :slight_smile:

7

I double-checked: It's working for me, with all the files tested (6 or 7...). Hebrew, Magyar, Greek, even English. :-D

I guess I need more info... Logs, MediaInfo, SRTFiles?

8

Shouldn’t Auto do whatever is necessary? In my case transcoding is needed for the AVI and embedded SRT so shouldn’t Auto tell Plexconnect that PMS has it, rather than me having to manually switch to PMS, iOS? I don’t mind a little manual labour but I’m just trying to get a handle on the logic.

9

Yes, sure it should. It's called "Auto" for a reason. :-)

AVI with embedded SRT, huh? That can't be rendered in PlexConnect I guess, as we won't get a subtitle file...

Please check in the PMS XML used to populate the "PlayVideo" template, if the selected subtitle stream got a "key"...

I wonder if we got issues with the "external" detection. It was/is questionable...

see -> https://forums.plex.tv/topic/95270-subtitle-streams-xml-information-provided-by-pms/?hl=subtitle

subtitlePlexConnect = \
    subtitleKey!='' and subtitleFormat=="srt"  # external
10

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