Subtitles Not being Displayed

Server Version#: Version 1.20.2.3343

When trying to add some subtitles to a movie, I can’t get them to be recognized and paired with the movie. Although in the logs I can see it picks the files up.

I have the structure like this:

-rwxrwxrwx 1 trever plex        4974 Oct  3 22:13 'Avatar (2009).eng.forced.srt'
-rwxrwxrwx 1 trever plex      109126 Oct  3 22:05 'Avatar (2009).eng.srt'
-rwxrwxrwx 1 trever plex 15429734049 Apr 21  2010 'Avatar (2009).mkv'

And I can see a log of:

 Library section 1 (Movies) will be updated because of a change in '"/Volumes/Media 2/Movies/Avatar (2009)"/Avatar (2009).en.forced.srt'

But stil nothing:

I am using the new Plex Movie agent, and previously I know you had to enable local data, but now there’s no agents under Plex Movie and I read that Use local assets: When scanning this library, use local posters and artwork if present. (Local subtitles files will be used whether this is enabled or not) so I’m not sure that’s the issue?

Thanks!

Plex Media Server Logs_2020-10-04_00-17-51.zip (4.4 MB)

Did you refresh the metadata for the movie?

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