Subtitles on x265 make it crash

Plex Players Smart TVs
1

Server Version#: 1.18.3.2129
Player Version#:latest (I don’t have the information right now, but I remember the last update is in date of september 2019)

Hello !

Playing a x265 movie encoded on my Samsung TV (old one : F6400, my Synology DS1019+ transcode to it), if I choose the subtitles from the interface then play the movie, it display a lot of artifact on screen and I can’t watch the movie… if I lauch the movie without any subtitles selected, then choose subtitles from the “in play menu”, it’s OK, I can watch the movie with the right subtitles I’ve chosen.
What could be wrong here, please ?

Thansk for your help.

2

Possibly running into the issue with an Intel driver and hardware accelerated transcoding.

See this post for more info and workaround:

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