Subtitles work on everything BUT this one movie!

General Discussions
1

I typically have no problem with SRT subtitiles. Match the name to the move and add .en or .eng at the end…simple! This one movie “Land of Mine” is giving me fits though. I have it named properly, I have the SRT in the correct UTF-8 format,yet the option to choose subtitles never shows. Any ideas?

Here are some pics.

2

Can you provide the srt file so I can test it?

3

@MovieFan.Plex said:
Can you provide the srt file so I can test it?

how do I attach an srt file?

4

@tfurman1919 said:
how do I attach an srt file?

zip it, then attachment is allowed

5

Here you go!

6

This file looks flawless to me.
I did a very minor change. I removed the Byte-Order-Marker (BOM), but I don’t think this will make a difference. Try it nonetheless.

Another thing: Verify that your video file doesn’t have a space character at the end, before the filename extension.

You will be able to see such issues better if you enable the display of the file name extensions in Windows explorer. http://www.file-extensions.org/article/show-and-hide-file-extensions-in-windows-10

7

I will try that when I get home, but since Filebot named the movie for me I doubt it is that :frowning:

8

Didn’t work. Here are some more screen shots if they help. You can see that other movies have no problem displaying SRT subtitles.

Here are the movie and SRT in question with their file extensions.

Here are my subtitle settings in Plex.


9

What agent are you using? Your screen shot shows under the Plex Movie Agent, the LMA agent is turned off.

I tried your srt file and it worked fine for me. Can you do these steps?

1 - remove the srt file
2 - goto the movie preplay screen and confirm it shows 0 subtitles
3 - add the file back
4 - goto the preplay again
5 - post the “com.plexapp.agents.localmedia.log” file from the PMS Plugin Logs folder.

10

@MovieFan.Plex said:
What agent are you using? Your screen shot shows under the Plex Movie Agent, the LMA agent is turned off.

My guessing would be the standard agent is TMDB, but this single movie was matched to Freebase/Plex Movie by using ‘Fix incorrect Match’. But since the Local Media Assets is deactivated for ‘Plex Movie’ the sidecar subtitle is not used.

11

It’s working now…not sure if it was deleting the file, refreshing, and replacing or checking off LMA…but its working!

This is why I LOVE plex! :smiley: Thanks a ton