Suddenly can't login to my plex server

Plex Players
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1

Server Version#: 1.40.0.7998
Player Version#: 1.88.1.96-c1c59fc1
Since yesterday I can’t connect login to my plex server.
I can connect to my plex account.
I can login from plexamp with login/password.
But if I try to connect login from the Plex app, or the web app, it redirects me to an empty screen with the plex logo, and nothing happens…
The url is:

https://app.plex.tv/auth/#!?clientID=xxxxxxxxx&context[device][product]=Plex%20Web&context[device][version]=4.123.2&context[device][platform]=Chrome&context[device][platformVersion]=121.0&context[device][device]=Windows&context[device][model]=bundled&context[device][screenResolution]=1549x936%2C1920x1080&context[device][layout]=desktop&context[device][protocol]=https&forwardUrl=https%3A%2F%2Fplex.xxx.xxx%2Fweb%2Findex.html%23!%2Flogin%3FredirectUrl%3D%252F%26pinID%3D1880012423&code=xxxxxxxxxxxx&language=fr

2

I have the same issue

1 Like
3

Can you please get into the server and make a tar.gz of the “Logs” directory and then attach that here ?

This type of error usually happens when DNS faults.

4

@chuckpa: Above could have been caused by https://status.plex.tv/incidents/fvmw7mhr71vd

5

I was unaware of that incident but YES, that’s a very likely cause.

6

yup! it’s working now :slight_smile:

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