[Support Needed] Plex crashing unexpectedly and short recording (logs/db attached)

That’s my doorbell camera. Is there any way to get Plex to ignore it?

well it is responding to ssdp multicast packets ! and Plex Media Server uses the response to connect to it and then get these unexpected errors

should be harmless

See if you can get it to stop responding to uPnP SSDP Multicasts

So I need to set Wireshark up to capture communications on the server and then provide that data to you once that error shows up?

Yes. Run wireshark. you can filter on ip.addr == 192.168.0.44

Save the capture into a wireshark pcap file (the default)
Note down the time of the first entry (because if i view it - all times get adjusted to my timezone and would make it difficult to match your logs)

If you just filter on that ip address you can zip and include here with the log.s. If you are not filtering, zip and send me by private message

Must stress need the corresponding server logs zip and make sure that the wireshark captures the time of logging the unknown error line

I’ve set up wireshark and am capturing. I had a few recordings tonight but they all seem to work (go figure).

I did a search on files using notepad++ for ‘Unknown error’ and only got two hits though I listed more than two recordings that were short. Shouldn’t I see this error every time if it is the cause of the short/missed recordings?

Is the Android issue you mentioned earlier in regards to crashing the server or causing the DVR to short/miss recordings?

Thanks again.

Should the Plex server be hitting HDHR about every second more or less? I’m seeing a ton of traffic but it’s always HTTP 200 … Is that the same thing that’s going on with my doorbell?

The android issue probably leads to failure to start recording - as you had in the log snippet in your post [Support Needed] Plex crashing unexpectedly and short recording (logs/db attached) - #4 by dinki

There may be several issues

cannot say - may be the wireshark and corresponding logs would shed some light on this

Every second is not excessive. Thousands a sesonds when idle would be

Is there a public thread about the Android issue that the devs are looking at? I’m interested to see what is being discussed.

The issue is what was raised here Watch live show, then attempt to record results in recording failure

As a follow up, I’ve had over 20 recordings between yesterday and today and they have all been successful. I have not used my Android clients except to watch the recordings (no live tv). Perhaps it is the live tv on the Android clients causing problems. Very strange. Has a fix been implemented internally for this yet?

I do not have any update on that at this point. I suggest you monitor the forum topic I gave you a link for. Even better see if you can reporoduce the problem and provide full logs from both the server and the android app.

I’m afraid to touch it right now as it is working but I will certainly provide logs if it starts happening again. Thanks

Well it’s been three days and no failed recordings. I’ve stopped watching live tv via the Android TV boxes as a test. I’m guessing that perhaps that was the problem but I’m too concerned with breaking the recordings to try it again.

You said that I could send logs from the Android TV box? How is this done in case I do get brave and test?

By the way, can’t someone from the Plex dev team test this instead of me? Surely there is at least one Plex server on Win7 and an Android TV/Android device bouncing around in the dev lab? I’d expect that that would be part of the support for purchasing Plex Pass, right?

Nope, not really.

see https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/

The timings are often different in test conditions and most issues are not solid issues that repeat themselves each time.

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Got it. Thanks. I’m planning on moving my PMS to a Linux box in the coming days. Hopefully that may solve the problem as well.

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