Sync doesn't work on Windows App

General Discussions
1

Hi there,

I’ve purchase plex pass hoping I could use the sync feature. I tested on mobile and it worked, but then on the Windows app it doesn’t. I selected to sync the content at original quality, but it still got converted. I was expecting it to simply make a copy of the video, not transcode it. But anyway, the windows app doesn’t actually download the videos, when I put to display synced contend it list the items, but I cannot play them.

They were clearly not downloaded as I was monitoring the network activity.

Is the sync actually a not working feature on the Windows app?

2

by the way, I could not find anywhere how to open a support ticket, is there a way of doing it?

4
  1. I’m using the app, not the web interface
  2. sync location was already set up correctly
  3. status says for all items awaiting transfer, it doesn’t matter what I select to sync, it just gets added there and it never transfers
  4. I saved my items when I select to sync, still no transfer