Server Version#: 1.24.5.5173
Player Version#: 7.24.1
PlexDebugInfo-pscarney-7.24.1-1350 (2021-10-29 15.07.29 -0700).zip (1.0 MB)
When I am trying to download, it’s my own Plex Synology server, to my iPad or iPhone it just says “Downloading…” and never downloads the movies. However, the “Sync” function works. Looking for help.
Thank you in advance,
Paul
Make sure to clear all previously synced content as well as potentially open sync jobs before switching to the new download feature.
Thanks for the quick response. I will delete all of the Sync items and give it a try.
I have deleted all previously synced content as well open sync jobs, but no luck
is the phone/screen going to sleep? after initiating the DL can you try going to and leaving it on the downloads “items” view
Same issue for me. Leaving the display awake doesn’t change anything. Still no progress.
I will say when it was first introduced for iOS it worked fine and quickly. not sure what changed? On MacOS Monterey it’s really quick. So I’m compelled to think it is directly related to iOS.
EDIT: Checked downloads on the Windows Plex App. And it downloaded the show instantaneously almost. Server is running on latest Plex Pass Build in Docker Container
then will likely need to see your iOS logs to see what is going on.
Added
So I figured out that using Pihole/Unbound was causing my issues. Switching DNS handling to adguard home fixed iOS downloads for me.
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After clearing the Sync items last night, it started working today. Thanks for the help!
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