Mobile sync is broken

Plex Players Streaming Devices
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Plex Team,

Please fix the mobile sync feature which stuck at 50% between conversion and download !

Thank you

Server Version#: Nvidia Shield
Player Version#: IOS Plex 6.7

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You may try something that worked for me (for synced music) :

  • Delete all synced files from you iOS device (“Downloads & Sync” -> “Manage” -> Delete all entries)
  • using a web browser connect to you Plex Media Server (https://app.plex.tv/)
  • Go to the library (music, movies, video…) you want to sync and select it to sync it to your iOS device
  • Go back to your device, try to force sync from the “Download & Sync” menu (click on “manage” button)
  • It should start to sync a few second after…
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Hi Olivier
Thanks for your help but the sync is stuck from the 2nd part when it should start downloading the file after the conversion

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@waltermorel I’m having the exact same issue, tried every suggestion in the countless posts about this from others over the last couple of years and nothing has helped. Not had any response from the Plex admins on mine but maybe if we combine our efforts they’ll pick up on it.

My server is running on FreeNAS but I’m using iOS to sync to.

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To be honest, I have some other open issues here (far less complex than this one and 100% reproducible) and never get any response from anyone from plex. It’s very frustrating.

Anyway,

I faced the exact same issue today with the recent plex server and player when trying to sync 3500 music titles to The iphone of one member of the family.
What I found that worked for me is to use Plex Player 2.49 (2.50 and up is broken), and use the “old layout” (not “new plex experience” :frowning: and obviously not the TV layout) to setup a sync. As I explained in my previous post : trying to setup from ios plex player or from plex server web player or from plex player > v2.49 fails (fail to start or not downloading). What Only worked for me is to setup a new sync from v2.49 and selecting the iPhone as the target. Then, on the iphone, kill plex player and restart it. The sync process then started and download of titles also. But the iphone has to stay on and the application has to stays in foreground to complete the download !!! Download is stoped if the app goes background or the iphone locks.

Sync is completely screwed. It’s really a painful process.

You can download v2.49 here and have a try. : Plex Media Player - #94 by pcalves

EDIT : I just synced 3800 music titles like this. And it “almost” worked. Some side notes : to avoid the sync and download process to stop when application goes background or the phone locks you can play in plex - on the phone - a title in loop during the initial sync, it will keep the app active in foreground. My fist sync was stuck @99%. On title left to be transferred but no more conversion or download activity on the server side. I found that 1 title was making the converter to hang/crash and all the sync was stuck. There is no indication of what data has not been transferred, you have to manually scroll all titles to find out which one is “not synced”. Once again, painful and error prone.

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