Hello. I have been having an issue for the past few weeks where I have been unable to sync anything to my mobile device. In the ‘downloads & Sync’ menu, it just says “not syncing” and all items are listed as “pending”. I have updated and uninstalled and restarted the app multiple times. I have also updated the web server. I have a lifetime plex pass. Everything worked fine a few weeks ago. Any advice?
Did you try deleting all the sync jobs and recreating them again?
Ok, please hit refresh and then grab the log from the app.
Ok. How do I grab the log?
Sent logs. Please confirm.
The link is protected. Can you PM me an unprotected link?
For some reason it only grands it as a .zip file
Yeah, the zip file is fine. I meant the link is protected. Set the option to allow anyone access with the link and just send me the link via a PM.
I’m trying but it doesn’t give me the option after sharing the log
Email the logs to yourself then save the attachment and re-attach that to your comment here.
Got the log you sent.
Ok. I wasn’t sure if that worked.
You are on a cellular connection. There is a setting to allow syncing on a cellular connection. You have this off.
I have tried syncing over WiFi via my local network and over my cellular network. Would you like a new log while using local network?
Yes. Not working over cellular is expected if you have that turned off.
I also see something else in your log. The app is having trouble connecting to your server using a secured connection. You can access and stream content under an insecure connection, but I’m not sure if sync will work that way. Switch to LAN and send me a new log. Could be this connection issue causing the problem.
I did PM you a new log after connecting to my local network
