Syncing Stuck in Queue / Downloading

Plex Players Mobile Devices
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1

Hello,

I have used my Samsung Galaxy Tab 4 for many years to sync offline content when traveling and it always seemed to work just fine. I would download 25-30 shows, 8-10 movies, and off I’d go. When returned, watched media would update and download other content. As intended. Until last week.

I am unable to sync any media to the tablet anymore. Content gets stuck in “Queue / Downloading” and nothing else will happen. Well, nothing good, because sometimes Plex would come to a halt or the tablet would restart automatically.

I have 2 other Android devices (phones) which sync nicely (same content), and they have the same settings as the tablet. So I ruled out a problem with the server. Finally I went as far as to format the SD card again and reset the tablet to factory settings. Unfortunately neither of those actions made any difference.

I attach two screenshots of the info I see when trying to sync content. As said, the messages go back and forth for a while until app or system crashes. It happenned 3 days ago, it happened yesterday, and it happened again today: I am just unable to sync content on this device.

I would highly appreciate any help on how to solve this issue. Thank you very much, best regards,

Server Version#: 1.19.5.3112

Tablet Player Version#: 8.5.1.19778 (Not Working)
Phone 1 Player Version#: 8.4.2.19372 (Working OK)
Phone 2 Player Version#: 8.4.2.19372 (Working OK)

Downloading
Downloading717×415 45.1 KB
Queue
Queue717×410 42.1 KB

2

Please post the log files shortly after this issue occurs.

3

I had this issue once before and the only solution that I could do was to remove the app and start over. It cleared out some cache files I believe that were really messing up stuff. Sorry to hear you are having this issue.

1 Like
4

Hi,
thanks for the empathy :slight_smile:
I did just that, not only I removed the app, I reset the whole tablet to factory settings erasing everything on it. Still nothing sigh
WIll try again and post the logs as requested above.

5

OK so as Murphy would have it , today I am unable to reproduce the issue, and it all seems to be working fine. :smirk:

The only difference is the server version, now it’s 1.20.1.3252.

So I guess this is the end of the thread… at least until it happens again.

Thank you all for your kind interest on this matter. Best regards,

6

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