Server Version#: 1.40.1.8227-7000
Player Version#: Various - iPhone, Firefox, Tivo, Samsung TV
I had Plex running fine on a Syno NAS DS412+ … then Upgraded to Syno NAS DS1522+ in order to use DSM7.x and forward.
I built the new NAS from scratch and have not been able to get PLEX to run on anything Tivos and Samsung TVs say the PMS is not on line. I’ve installed and reinstalled, and tried numerous things from the forums … no luck. I even purchased a second Plex Pass under a different email address to see if that would help. Very frustrated …
Attached are logs from 2 different installs, 1st install normal … install comes up and I see my server but I can’t claim the server. 2nd Install and claimed server as part of install … Server comes up but cannot see my local server to add media.
Installation now has a menu to aid in management, especially claiming
(because everything else changed)
Username changed and lost all our privileges at installation time/
Shared folder where the metadata is stored changed
How to grant permissions to media changed.
So much changed that the installation scripting had to get smarter
When you installed,
Did you use the “Install using Plex Claim Token” radio button and get a claim token to put in the box ?
Before the second installation attempt, did you change all the permissions in the Plex shared folder so things would migrate automatically from DSM 6 → DSM 7 during installation ?
I installed first time with “Claim Token” during install. I made sure before running the install that all my media folders had permissions, per the many notices here and after the install. When complete that first install resulted in a server where I was able to sign in out but I could never see my own server or an option to add media from it. Logs => see the one labeled “PlexIssuesClaimWithInstall”
Second time I logged out of plex and unclaimed the server thenremoved the Plex Server folder on my Syno NAS completly before starting install, then installed normal and when started I could see my Syno Server and add media etc but I could never sign in and or claim the server. I could connect to the PMS from an iphone app, plexamp, and firefox cleints, but not from Tivo or Samsung apps. Log ==> labeled “PlexIssuesNormalInstThenClaim”.
I would think that I should be able to erase all PLEX installed bits and start fresh but after many attemps to do so it still behaves as noted above depending on the installation choice of claiming or not the server during install.
Cleaned off old install re-attempted both scenarios, same result. When claiming after a normal install I see two red messages (as Ive seen before) that says … “Something went wrong” and “Could not claim server”.
In Syno Networks my router (192.168.22.1) is the value set in both places noted above. I’m using automatic so the manual section is grey … but it holds the same value.
I ran another experiment tonight, I set up a small PMS on my Macbook which is on same network as the Syno NAS. This installed fine and came up and just worked … so from the ether cable through my router and out I’m good. As you said there’s something not right in the Syno network setup and I tinkered for a few hours tonight and can’t figure out whats not playing well in the sandbox. Continuing to scratch head.
Chuck, dug out 2 4TB drives and set up a sandbox as discussed. Fresh install, Syno default DSM 7xx image did not pick or change any special settings. All worked fine, PLEX install with basic stable release 1.40.1.82227000 worked right away … three movies server … Yippy
Logs from Install etc attached below.
Screen shots of PLEX Up, LAN1 settings, and Network Details attached.
I’m busy tomorrow from 5PM PST through 10PM PST; Wednesday wide open … let me know next steps … Thanks again.
Allow the beep to complete. If you let go mid-beep then the process fails and you must restart the box to start over
The sequence: beeeeep — Pause — beeeep, beeeeep, beeeep, LET GO
Let go immediately after the 3rd beep completes by itself.
– You’ll quickly see they give several seconds between beeps
– You do not want the 4th beep else you’ll lose the data too
5 Using the Synology Assistant - Reinstall DSM
Sign into it / Use the Syno Assistant if needed
If your volumes are messed up, control panel - backup & restore
Restore your volumes & shared folders (selectable)
Just to be sure … My manuals for the Syno 1522+ says to press reset wait for first beep then release then press and hold till three beeps … (maybe the release in the middle is just a waste??)
Ok, I need to do the backup via hyper backup first, so it will be a day or two before I attempt this. I will reply again once done and give a status update. Appreciate all the help to date.
