Yes I see the folders. Yes I see the contents within the folders, such as my surveillance videos, such as which files users have in their home folders etc.
specific names for files. Things that shouldnāt show. Not just folder names although my other servers donāt even see folder names but to be insanely redundant, I see everything. files are inclusive of that.
Something is wrong with your shared folder permissions.
This is how it should appear
-
Observe
PlexMediaServerhas no access
-
Now see where I am going to create a new library section
- I can see the folders listed on volume 1
- I know I want to go to āanimatedā (my animated movies)
- I click and add to the top
- Now please observe:
- No files are listed in the right pane.
- The folder selector at the top confirms where Iām pointing Plex.

This is how it should be
If you do this on /volume1, do you see this behavior?
I hate making this public but since I can see you donāt believe me here are the screenshots. I listed in the beginning of my chat this was the case, but maybe you missed it (or didnāt believe me). Permissions are correct. folders AND file names show.
For your privacy, Iāve deleted it.
Thank you for sharing.
I just went through every folders permission on for āsystem internal userā and plex isnāt selected on any of them except for the media file which itās intended to access.
Are you using DSMās Surveillance Station app?
If so, Iāll try to replicate the problem here.
This is a Syno problem but Iāll help as best I can.
I donāt follow? no permission issues or system issues at all except for plex which sees files it should not.
Thatās the problem. Plex is not privileged. It canāt override the permissions you set.
How long has this volume been in existence? (DSM version) ā DSM 5? DSM 6 ?
I agree and Iāve taken Synology to task on it as they have screenshared and confirmed everything is setup perfect on my system. I blame them and think they have a security issue. they point to you guys, I think thatās BS itās their OS they are in control of. this volume was created in DSM 6, so has gone one major OS upgrade.
If you want, you can throw it right back at them.
Iām the packaging dev for Synology NAS systems.
I worked with them to put Plex on DSM 7.
They imposed constraints on me and I worked around them or negotiated something they would approve which didnāt violate DSM security.
On DSM 7, user PlexMediaServer is its own User ID. It is placed in its own Group (and isolated from all other groups) by the Synology Package installer.
On DSM 7, We donāt install Plex anymore ā They do.
DSM 7 creates the PlexMediaServer user and the PlexMediaServer shared folder.
On those systems with hardware transcoding capability, DSM 7 grants the access.
They have a problem; not Plex.
Itās clear that DSM should NOT be allowing access to a shared folder for which PlexMediaServer doesnāt have permission to read.
They need fix it.
They are welcome to contact me (they have my email address)
To my question: When was volume1 created ? (Which DSM version ā 5, 6, 7 ?)
Is it ext4 or BTRFS ?
I think I know the answer to this but do request you share ? ![]()
Sorry I only mentioned which DSM which started as 6. format is BTRFS.
Thatās what I thought. Synology loves to push BTRFS.
Personally, I wonāt use it even if paid. Itās a layer of parity on top of the parity your RAID volume already provides.
WTH???
There are a few choices.
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Go make a lot of noise
-
Go around them and fix it your way.
Fixing it your way would mean reformatting the volume with ext4 and reloading.
Thanks, Iām going to start with the noise as they need to be aware of this for other people. At the end of the day there isnāt anything that could hurt me with someone having visibly of files, but not sure if someone more tech savvy could then access them. Regardless, it shouldnāt operate this way and they should fix it. I see my last email to them struck a chord as I got a phone call yesterday after the message but I missed them. Iāll try back on Monday and will stay on them.
Do attempt to resolve through them as that is the best way.
If you do need to reformat and reload, maybe theyāll loan you the HDDs needed ![]()




