Server Version#: Cannot access Player Version#: Cannot access Cannot access. I just installed Plex form the web downloads link at plex.tv. I installed and was at the plex main screen. I closed the app then went to the Synonlgy server and tried to reopen it. I received NOT Authorized You d…

For DSM 7, Uninstall the package (KEEP option) Reinstall the package – “Plex Claim Token” option Click “Get Claim Token” → Browser opens COPY the token return to installer GUI window PASTE token into the box. Continue installing normally. This adds 20-30 seconds to the install time. The inst…

I am having this same issue and I claimed the Plex Token, still says I do not have access to my server. PLEASE HELP!

@MassAppeal16 What is the LAN IP of the computer you’re accessing from and what is the IP address of the Syno ? May I also have the logs ZIP please which captures this?

@ChuckPa - LAN is 192.168.1.202, Syno is on http://74.136.13.34:32400/ (upload://b9Z9C4JEySLwAE44LC1AmBXTQUn.zip) (5.6 KB)

@MassAppeal16 Please try again. Your drag & drop didn’t finish uploading before you hit POST.

@ChuckPa - typical LOL. syslog_2021-10-14-23_42_37.zip (6.6 KB) syslog_2021-10-14-23_42_37.zip (6.6 KB)

@MassAppeal16 I’m sorry, what am I supposed to do with SYSLOG ? I am looking for the Plex logs obtained from Settings - Server - Troubleshooting - Download logs If you’ve flipped your logging to SYSLOG, then you’ll have nothing for me to diagnose with.

@ChuckPa so when I go to settings - server - troubleshooting I do not see anywhere that I can download logs. I have not flipped anything, I just typed in logs in my synology screen bc that is what I thought you were needing to see. Super frustrating bc I followed those guides to the T. Is there a 5t…

@ChuckPa so I was able to get to where it wants me to set up a new server… but I dont want to do that right? I would like to keep all of my old libraries and metadata.

@MassAppeal16 Sorry for the delay. I was offline most of today with equipment problems. Regarding your server, Is it there, on the same 192.168.1.x LAN with you? You show it at a Public IP (74.x.x.x) … Even the claim token has difficulty with that if running through Synology Quick Connect.

Synology DSM 7 "you do not have access

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Synology DSM 7 "you do not have access

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