Not authorized - You do not have access to this server

[jonath5525]

uninstalled Plex after upgraded to dsm 7, however, after reinstalled i found that
not authorized - you do not have access to this server.
Already granted the right on internal user but still no clue what went wrong.
AND I AM A ROOKIE on dsm and nas so i need someone to tell me how to fix it step by step. thank you so much guys love you all. attached log.zip for you guys for further investigation.

log.zip
Server Version#: 1.327100-7000
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

[ChuckPa]

@jonath5525

Please just upload the Logs.zip file here.
(Can’t access what you provided)

[jonath5525]

Logs.zip (139.3 KB)
logs attached

[ChuckPa]

@jonath5525

Thanks .

You can’t use a FQDN when claiming the server.

May 25, 2023 17:49:16.607 [140294719757112] DEBUG - Request came in with unrecognized domain / IP ‘reztock.synology.me’ in header Host; treating as non-local

You can claim it using the “Plex Claim Token” method (uninstall only + reinstall)

-or-

do the following:

1. Close your browser fully.
2. Open fresh
3. Open a Private Browsing window
4. Open the Syno - http://192.168.50.123:32400/web (think this is the right IP addr)

Now it will walk you through it.

[jonath5525]

@ChuckPa

Plex Claim Token

As i don’t know how to use the Plex Claim Token so i opened a private browsing window and login to the plex but keep looping. i have no idea and attached the log for invesgitation.
Logs.zip (143.4 KB)

[ChuckPa]

The Plex Claim Token is a menu option when you install the app on DSM 7.

Coordinated with you and your browser, it gets a ‘claim token’ from plex.tv for your account.

It then goes to plex.tv on your behalf with that claim token and installs your account credentials in your DSM 7 Plex server.

It’s pretty slick

Complete with screenshots and instructions, here’s the How-To from the Syno FAQ

Synology FAQ - Questions, Answers, and How-To's

FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out) Uninstall the app - Use the first radio button (KEEP) option. [Screenshot from 2022-09-27 16-04-18] Reinstall the same SPK version. Select the “Install using Plex Claim Token” button Click the ‘Get Plex Claim Token’ blue hyperlink In the tab which opens, COPY the token it gives you [Screenshot from 2022-09-27 16-07-35] Return to the installation page. You only have 5 minutes. Be prompt. PASTE the t…

Follow this in a separate browser window and it will get it done for you.

[ChuckPa]

The Plex Claim Token is a menu option when you install the app on DSM 7.

Coordinated with you and your browser, it gets a ‘claim token’ from plex.tv for your account.

It then goes to plex.tv on your behalf with that claim token and installs your account credentials in your DSM 7 Plex server.

It’s pretty slick

Complete with screenshots and instructions, here’s the How-To from the Syno FAQ

Synology FAQ - Questions, Answers, and How-To's

FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out) Uninstall the app - Use the first radio button (KEEP) option. [Screenshot from 2022-09-27 16-04-18] Reinstall the same SPK version. Select the “Install using Plex Claim Token” button Click the ‘Get Plex Claim Token’ blue hyperlink In the tab which opens, COPY the token it gives you [Screenshot from 2022-09-27 16-07-35] Return to the installation page. You only have 5 minutes. Be prompt. PASTE the t…

Follow this in a separate browser window and it will get it done for you.

[jonath5525]

thank you. it’s fixed