Synology DSM 7 "you do not have access

[tom_grenga_com]

Server Version#: Cannot access
Player Version#: Cannot access

Cannot access.

I just installed Plex form the web downloads link at plex.tv. I installed and was at the plex main screen. I closed the app then went to the Synonlgy server and tried to reopen it. I received NOT Authorized You do not have access to this server.

Any ideas.?
DSM 7 DS920+

Tom

[ChuckPa]

For DSM 7,

1. Uninstall the package (KEEP option)
2. Reinstall the package – “Plex Claim Token” option
3. Click “Get Claim Token” → Browser opens
4. COPY the token
5. return to installer GUI window
6. PASTE token into the box.
7. Continue installing normally.

This adds 20-30 seconds to the install time. The installer negotiates new credentials for you with Plex.tv and then updates your Plex server before starting it.

[MassAppeal16]

I am having this same issue and I claimed the Plex Token, still says I do not have access to my server. PLEASE HELP!

[ChuckPa]

@MassAppeal16

What is the LAN IP of the computer you’re accessing from and what is the IP address of the Syno ?

May I also have the logs ZIP please which captures this?

[MassAppeal16]

@ChuckPa - LAN is 192.168.1.202, Syno is on http://74.136.13.34:32400/

(upload://b9Z9C4JEySLwAE44LC1AmBXTQUn.zip) (5.6 KB)

[ChuckPa]

@MassAppeal16

Please try again.

Your drag & drop didn’t finish uploading before you hit POST.

[MassAppeal16]

@ChuckPa - typical LOL.

syslog_2021-10-14-23_42_37.zip (6.6 KB)
syslog_2021-10-14-23_42_37.zip (6.6 KB)

[ChuckPa]

@MassAppeal16

I’m sorry, what am I supposed to do with SYSLOG ?

I am looking for the Plex logs obtained from

Settings - Server - Troubleshooting - Download logs

If you’ve flipped your logging to SYSLOG, then you’ll have nothing for me to diagnose with.

[MassAppeal16]

@ChuckPa so when I go to settings - server - troubleshooting I do not see anywhere that I can download logs. I have not flipped anything, I just typed in logs in my synology screen bc that is what I thought you were needing to see. Super frustrating bc I followed those guides to the T. Is there a 5th grader way to get you these logs you need?

I do see that I have 2 servers still in my authorized devices list, one from 6.2.4 and the other from 7.0.1

[MassAppeal16]

@ChuckPa so I was able to get to where it wants me to set up a new server… but I dont want to do that right? I would like to keep all of my old libraries and metadata.

[ChuckPa]

@MassAppeal16

Sorry for the delay. I was offline most of today with equipment problems.

Regarding your server,

Is it there, on the same 192.168.1.x LAN with you?

You show it at a Public IP (74.x.x.x) … Even the claim token has difficulty with that if running through Synology Quick Connect.

[MassAppeal16]

@ChuckPa I ended up just setting up a new server but now when I bring my old filles over it is missing 8 tv series and about 30 movies. Any easy way to get plex to recognize all of them?

[ChuckPa]

@MassAppeal16

What does the naming look like for them?

can you copy/paste a few names so I can run through the parser here ?

[MassAppeal16]

For instance Sons Of Anarchy would be named Sons.Of.Anarchy.S01E01, then so forth from there. Movies would be like Above.The.Rim but have recently started adding the year after the title.

[ChuckPa]

@MassAppeal16

I have found that putting in periods like that is detrimental.

The problem is:

The.This.And.That.SxxExx. – You can’t find a valid delimiter for the SxxExx

If you did The.Sons.Of.Anarchy-S01E01- – Then you might but you’re pushing with really bad naming either way.

It does want white-space (spaces) in names where it belongs.

“Star.Trek.Nemesis” isn’t a movie name where Star Trek Nemesis" is

See it?

I use filebot and the graphical UI so I never have to type the names.
When I do, the auto-completion in the shell does the rest anyway.

On a Synology – you don’t really use the shell so why not use the spaces ?

[MassAppeal16]

@ChuckPa OK I will try that. What is the best setting for Plex as far as matching goes? Like in the Agent section. Right now mine has personal media and then local media. Could that be why I am getting a ton of wrong matches? Before going over to DSM7 I did not have nearly this much trouble on matching.

[ChuckPa]

@MassAppeal16

I am VERY sorry I didn’t see your post until now.

To answer about agent selection:

If you go moving these around, AND your media isn’t perfectly named
Then prepare yourself for media getting mismatched.

It all has to be done correctly to work perfectly and as designed.

Coupling these with FileBot, I never have a mismatch.

I will gladly share my renaming rules if you wish for TV and/or Movies.

For TV Series –

Sonarr:

• Season: Season {season:00}
• Episode: {Series Title} - S{season:00}E{episode:00} - {Episode Title}

The perfect corresponding rule for filebot is:
FileBot: {n}/Season {s.pad(2)}/{n} - {s00e00} - {t}

The only addition to the filebot rule is the top-level-directory to make sure it goes where you want it.

My Sonarr or FileBot named episodes never miss either .

Both movies and episodes match quickly and as fast as PMS can run through them.

I hope this helps?