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Confirm you have everything in the "Plex"shared folder (Library/…/Plex Media Server
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Uninstall the DSM 7 app — Use the ERASE option (gets rid of the DSM 7 app only)
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Now follow the permission-granting steps here – VERY important
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After you’ve granted PlexMediaServer “Full Control” of everything in the Plex share,
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Now you can install the DSM 7 SPK again
– It will sit at “installing” while it works
– be patient. It needs about 3 minutes for each 1000 files you have indexed
Here’s the full FAQ
You want “Scenario 2” …
It’s written for all cases so if a few things don’t apply – don’t worry
After you’re done, you will need to give the new username “PlexMediaServer” permission to read your media (aka. change “Plex” → “PlexMediaServer” )