Synology NAS Server unreachable after a password change in plex

Plex Media Server
,
1

Server Version#:1.28.1.6104
Player Version#: 4.84.1

I was requested by Plex to change password. Since I did I cannot log into my Plex Media Server on Synology NAS.

2

I have the same problem

3

@diegolugon

@laurentkfr

Are you using DSM 6 or DSM 7 ?

DSM 7 has a built in support for this .

  1. Uninstall only (keep option)
  2. Reinstall same package SPK again
  3. Select “Install using Plex Claim Token” radio button.
  4. Click “Get Plex Claim Token” blue link
  5. Browser will open with Token displayed
  6. COPY it to the broser
  7. Return to this page
  8. PASTE into the form

Screenshot from 2022-08-30 10-12-14
Screenshot from 2022-08-30 10-12-14832Ă—601 43.5 KB

  1. Click NEXT
  2. DONE
  3. Allow to install and then confirm “Claimed by: YourPlexUsername”
  4. Open the Syno by it’s LAN IP this ONE TIME ONLY.
4

Or you can check this tutorial - Server credential reset utility for Linux-based platforms .

5

No chance to do it remotely??? I don’t have direct access to my NAS, why “12” is a must?

Same sht after I charged my password on Plex and now my server is down!!!

I’ve deleted my Synology app “Plex” and installed Plex’s package - taken claimed but no access through the QuickConnect.to link ((((

6

@lhouse

You can TRY to hit it over QuickConnect with the utility but that’s not tested.

When all else fails, I DO have a “NO S**T” mechanism that will work for you being remote.
There’s more steps but it is guaranteed because the server claims itself while PMS is running.

7

@ChuckPa
Please tell me :pray: I don’t afraid steps )))

8

@lhouse

Do you have SSH/Putty command line access to the machine?

9

@ChuckPa sorry for delayed answer.

I’ve activated SSH access on DSM…

5 minutes later…
kex_exchange_identification: read: Connection reset by peer
Connection reset by XXX.XXX.XXX.XXX port XX What I’m doing wrong? (((