Synology NAS - Trying to set up for the first time - Setup Wizard won't run

Plex Media Server NAS & Devices
1

Hello,

I’m trying to set up a Plex Media server on my Synology NAS following both YouTube videos and the Quick Start guide from Plex. My setup stops however at step 2 in the Quick Start guide:

The very first time the server runs, it should launch a browser to sign you in (or create a new account) and start the Setup Wizard.

I was asked to create a new account, but the Setup Wizard do not start. It does not appear to see any media servers running…

I was hoping for some assistance in this… Thank you

Server Version#: 1.18.3.2156-349e9837e
Player Version#: I do not know

2
  1. Are you setting it up locally or from a remote location through Synology’s remote desktop?
  2. IP address of the Syno?
  3. IP address of the workstation/laptop?
  4. The server will have created basic logging in the Plex share (Unhide this in Control Panel - Shared Folders) . Would you please make a ZIP of the Logs directory and attach them?
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1 - I am physically at the same location as the NAS, but I am actually connecting to it via my own domain http://e*****************e.no:32400/web/index.html

I have opened port 32400.

2 - Synology IP is 192.168.1.141

3 - Windows 10 PC IP is 192.168.1.45

4 - I do not find any “unhide” option in the Control Panel - Shared Folders. I looked for them in the file station, but could not find any logs there either… Please advice?

4

Sorry for my ambiguity.

Control Panel - Shared Folders - Select the Plex share - EDIT - Permissions tab.

Give your username R/W permission and save.

Now you can see it in File Station.

5

Thank you!

Please find my logs attached :slight_smile:

I’ve scrambled the URL and email address for safety.

Logs.zip (820.0 KB)

6

You can’t set it up when remote, through a VPN, Synology remote desktop or any external FQDN. If that is your FQDN, PMS won’t know it’s yours until after you add the certificate.

Dec 19, 2019 13:35:13.660 [0x73111450] DEBUG - Request came in with unrecognized domain / IP 'e*****************e.no' in header Host; treating as non-local
Dec 19, 2019 13:35:13.660 [0x72e23450] DEBUG - Request came in with unrecognized domain / IP 'e*****************e.no' in header Host; treating as non-local

Scroll down to On a Different Network (follow up pages have “Putty” examples if needed)

7

Thank you Chuck.

I do not know how, I did not really do anything, but suddenly the Setup Wizard appeard and allowed me to add libraries.

My music and films appears in the Flex app for iPhone when I am on my home wifi.

Now the next few problems is that the server is not available outside my network, nor does it show up on my HEOS system or LG smart TV… I`ll probaby start a new topic on the forums regarding these issues.

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