Synology plex claim

Plex Media Server NAS & Devices
1

Server Version#:DSM 6.2.2 (1817+)
Player Version#: 1.16.3.1402-22929c8a2

Let me start off by saying I have been working on this for a week or two. I have googled and tweaked and troubleshoot my guys out. Below is what I have done.

Goal: Use Plex locally (native install Synology) with Nivida shield to play media, remote access not needed or wanted.

Problem: unable to claim, or get proper update information. This issue started after updating to 1.16, I do not know the version number that was installed before the update.

I have reinstalled plex many times, both version 1.13 from Synology package manager and 1.16 from plex’s web site. I have this done after a reboot of the NAS, I have fully deleted the Plex folder and user on the system. I have done this multiple times in multiple orders.

On the network, I have disabled the Synology firewall, reenabled with an allow any. I have checked my default gateway and IP address and DNS multiple times. My firewall is a palo alto 220, I can see the connection being built in the firewall. For testing, all traffic is allowed outbound. I am NOT double nated. There is no security software involved. I have reloaded all my network hard many times.

Error Messages

curl error 28
I know this is a time out but I can not find any reason for it, I have done packet captures, CURLs. one thing that stands out is when I CURL from the NAS to https://plex.tv nothing happens(time out) but when I CURL from the PC on the same subnet and firewall I get a redirect to www.plex.tv.

500 http error when trying to post claim back to my server. I will post the error when I get home.

I know there are many posts about this type of issue, I don’t want to waste anyone’s time, any thoughts would be much appreciated.

2

When you get a chance,

  1. What’re the LAN IPs involved (RFC-1918 compliant?)
  2. What’s the topology? Syno hardwire -> switch / modem-router -or- Syno hardwire -> switch -> modem/router ?
3

Yes the NAS ip address is 192.168.0.3/24

(192.168.0.3)Syn => cisco 3650 switch(vlan 10 all ports) => (192.168.0.1) Palo Alto(PAT) =>internet

No wifi involved.

I do not have a modem, my ISP dropped copper cat6 that is plugged into the Palo.

Thanks

4

I wanted to supply more detail.

I installed Plex on my PC on the same network and its works fine, same network same DNS same firewall rules.

I had some ports forwarded to the NAS that I removed from the firewall to make sure that was not getting involved, that did not solve the problem.

This is a CURL from a host on the network (not the NAS)

curl https://plex.tv
curl -v https://plex.tv/

  • Trying 99.80.242.242…
  • TCP_NODELAY set
  • Connected to plex.tv (99.80.242.242) port 443 (#0)
  • ALPN, offering h2
  • ALPN, offering http/1.1
  • Cipher selection: ALL:!EXPORT:!EXPORT40:!EXPORT56:!aNULL:!LOW:!RC4:@S TRENGTH
  • successfully set certificate verify locations:
  • CAfile: /etc/ssl/certs/ca-certificates.crt
    CApath: /etc/ssl/certs
  • TLSv1.2 (OUT), TLS header, Certificate Status (22):
  • TLSv1.2 (OUT), TLS handshake, Client hello (1):
  • TLSv1.2 (IN), TLS handshake, Server hello (2):
  • TLSv1.2 (IN), TLS handshake, Certificate (11):
  • TLSv1.2 (IN), TLS handshake, Server key exchange (12):
  • TLSv1.2 (IN), TLS handshake, Server finished (14):
  • TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
  • TLSv1.2 (OUT), TLS change cipher, Client hello (1):
  • TLSv1.2 (OUT), TLS handshake, Finished (20):
  • TLSv1.2 (IN), TLS change cipher, Client hello (1):
  • TLSv1.2 (IN), TLS handshake, Finished (20):
  • SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256
  • ALPN, server did not agree to a protocol
  • Server certificate:
  • subject: C=CH; ST=Nidwalden; L=Stans; O=Plex GmbH; CN=*.plex.tv
  • start date: Feb 10 00:00:00 2017 GMT
  • expire date: May 10 12:00:00 2020 GMT
  • subjectAltName: host “plex.tv” matched cert’s “plex.tv”
  • issuer: C=US; O=DigiCert Inc; CN=DigiCert SHA2 Secure Server CA
  • SSL certificate verify ok.

GET / HTTP/1.1
Host: plex.tv
User-Agent: curl/7.52.1
Accept: /

< HTTP/1.1 302 Found
< Date: Tue, 30 Jul 2019 01:05:35 GMT
< Content-Type: text/html; charset=utf-8
< Transfer-Encoding: chunked
< Connection: keep-alive
< Location: https://www.plex.tv/
< Cache-Control: no-cache
< Set-Cookie: _my-plex_session_32=xxxxxxxxxxxxxxxxxxxxxxxxxxx nly; secure
< X-Request-Id: 4371b1d1-3604-475d-98fa-2288f0c31cb5
< X-Runtime: 0.009010
< Strict-Transport-Security: max-age=0
< Referrer-Policy: origin-when-cross-origin
< X-Content-Type-Options: nosniff
< X-Frame-Options: DENY
< X-XSS-Protection: 1; mode=block
< Vary: Origin
<

  • Curl_http_done: called premature == 0
  • Connection #0 to host plex.tv left intact
You are being redirected

This is a CLUR from the NAS

admin@Diskstation:~$ sudo curl -v https://plex.tv/

  • TLSv1.2 (OUT), TLS header, Certificate Status (22):
  • TLSv1.2 (OUT), TLS handshake, Client hello (1):
  • TLSv1.2 (IN), TLS handshake, Server hello (2):
  • TLSv1.2 (IN), TLS handshake, Certificate (11):
  • TLSv1.2 (IN), TLS handshake, Server key exchange (12):
  • Operation timed out after 300320 milliseconds with 0 out of 0 bytes received
    curl: (28) Operation timed out after 300320 milliseconds with 0 out of 0 bytes received

This is the error I get in the developer tools in chrome when claiming

  1. Request URL:

http://192.168.0.3:32400/myplex/claim?token=claim-XXXXXXXXXXXXXXXXXXX-Plex-Product=Plex%20Web&X-Plex-Version=3.104.2&X-Plex-Client-Identifier=XXXXXXXXXXXXXXXX-Plex-Platform=Chrome&X-Plex-Platform-Version=75.0&X-Plex-Sync-Version=2&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=2560x1286%2C2560x1440&X-Plex-Language=en

  1. Request Method:

POST

  1. Status Code:

500 Internal Server Error

  1. Remote Address:

192.168.0.3:32400

  1. Referrer Policy:

no-referrer-when-downgrade

TCPdump from span port

19:15:54.369568 IP 192.168.0.3.34909 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2586, win 153, options [nop,nop,TS val 83359391 ecr 2817016934], length 0
19:15:54.369628 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34909: Flags [P.], seq 2586:2924, ack 518, win 11, options [nop,nop,TS val 2817016934 ecr 83359255], length 338
19:15:54.369687 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34909: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 2817016934 ecr 83359255], length 9
19:15:54.369690 IP 192.168.0.3.34909 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2924, win 172, options [nop,nop,TS val 83359392 ecr 2817016934], length 0
19:15:54.458645 IP 192.168.0.3.42166 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 173, options [nop,nop,TS val 83359481 ecr 2965615624], length 0
19:15:54.919493 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34909: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 2817017484 ecr 83359392], length 9
19:15:55.041645 IP 192.168.0.3.42166 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 173, options [nop,nop,TS val 83360064 ecr 2965615624], length 0
19:15:55.335450 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34909: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 2817017900 ecr 83359392], length 9
19:15:56.167515 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34909: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 2817018732 ecr 83359392], length 9
19:15:56.205696 IP 192.168.0.3.42166 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 173, options [nop,nop,TS val 83361228 ecr 2965615624], length 0
19:15:57.729662 IP 192.168.0.3.45806 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 175, options [nop,nop,TS val 83362752 ecr 3385825692], length 0
19:15:57.831464 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34909: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 2817020396 ecr 83359392], length 9
19:15:58.497624 IP 192.168.0.3.42107 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 1, ack 0, win 177, options [nop,nop,TS val 83363520 ecr 874092943], length 0
19:15:58.537645 IP 192.168.0.3.42166 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 173, options [nop,nop,TS val 83363560 ecr 2965615624], length 0
19:16:01.351622 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34909: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 2817023916 ecr 83359392], length 9
19:16:03.201645 IP 192.168.0.3.42166 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 173, options [nop,nop,TS val 83368224 ecr 2965615624], length 0
19:16:06.369645 IP 192.168.0.3.45710 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 0, ack 1, win 175, options [nop,nop,TS val 83371392 ecr 3385777997], length 0
19:16:08.007889 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34909: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 2817030572 ecr 83359392], length 9
19:16:09.057479 IP 192.168.0.3.34909 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 172, options [nop,nop,TS val 83374079 ecr 2817016934], length 0
19:16:09.086655 IP 192.168.0.3.45893 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [S], seq 1466786532, win 14600, options [mss 1460,sackOK,TS val 83374109 ecr 0,nop,wscale 7], length 0
19:16:09.192971 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34909: Flags [R.], seq 2933, ack 519, win 11, options [nop,nop,TS val 2817031757 ecr 83374079], length 0
19:16:09.193198 IP 192.168.0.3.34909 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2924, win 172, options [nop,nop,TS val 83374215 ecr 2817016934], length 0
19:16:09.219754 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.45893: Flags [S.], seq 190964811, ack 1466786533, win 43560, options [mss 1332,sackOK,TS val 24210400 ecr 83374109,nop,wscale 12], length 0
19:16:09.219821 IP 192.168.0.3.45893 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 1, win 115, options [nop,nop,TS val 83374242 ecr 24210400], length 0
19:16:09.233695 IP 192.168.0.3.45893 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [P.], seq 1:518, ack 1, win 115, options [nop,nop,TS val 83374256 ecr 24210400], length 517
19:16:09.367280 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.45893: Flags [.], ack 518, win 11, options [nop,nop,TS val 24210548 ecr 83374256], length 0
19:16:09.367450 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.45893: Flags [P.], seq 1:97, ack 518, win 11, options [nop,nop,TS val 24210548 ecr 83374256], length 96
19:16:09.367504 IP 192.168.0.3.45893 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 97, win 115, options [nop,nop,TS val 83374389 ecr 24210548], length 0
19:16:09.367849 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.45893: Flags [.], seq 97:1417, ack 518, win 11, options [nop,nop,TS val 24210548 ecr 83374256], length 1320
19:16:09.367881 IP 192.168.0.3.45893 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 1417, win 135, options [nop,nop,TS val 83374390 ecr 24210548], length 0
19:16:09.367976 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.45893: Flags [P.], seq 1417:2586, ack 518, win 11, options [nop,nop,TS val 24210548 ecr 83374256], length 1169
19:16:09.367979 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.45893: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 24210549 ecr 83374256], length 9
19:16:09.367980 IP 192.168.0.3.45893 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2586, win 156, options [nop,nop,TS val 83374390 ecr 24210548], length 0
19:16:09.368108 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.45893: Flags [P.], seq 2586:2924, ack 518, win 11, options [nop,nop,TS val 24210549 ecr 83374256], length 338
19:16:09.368137 IP 192.168.0.3.45893 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2924, win 176, options [nop,nop,TS val 83374390 ecr 24210549], length 0
19:16:09.462637 IP 192.168.0.3.34909 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 172, options [nop,nop,TS val 83374485 ecr 2817016934], length 0
19:16:09.908424 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.45893: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 24211089 ecr 83374390], length 9
19:16:10.053644 IP 192.168.0.3.34909 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 172, options [nop,nop,TS val 83375076 ecr 2817016934], length 0
19:16:10.328406 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.45893: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 24211509 ecr 83374390], length 9
19:16:11.160347 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.45893: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 24212341 ecr 83374390], length 9
19:16:11.237671 IP 192.168.0.3.34909 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 172, options [nop,nop,TS val 83376260 ecr 2817016934], length 0
19:16:12.513622 IP 192.168.0.3.42166 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 173, options [nop,nop,TS val 83377536 ecr 2965615624], length 0
19:16:12.788584 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.45893: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 24213969 ecr 83374390], length 9
19:16:13.601637 IP 192.168.0.3.34909 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 172, options [nop,nop,TS val 83378624 ecr 2817016934], length 0
19:16:16.084506 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.45893: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 24217265 ecr 83374390], length 9
19:16:16.609641 IP 192.168.0.3.45806 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 175, options [nop,nop,TS val 83381632 ecr 3385825692], length 0
19:16:18.337643 IP 192.168.0.3.34909 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 172, options [nop,nop,TS val 83383360 ecr 2817016934], length 0
19:16:21.857705 IP 192.168.0.3.34792 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 0, ack 1, win 177, options [nop,nop,TS val 83386880 ecr 2816954238], length 0
19:16:22.740654 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.45893: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 24223921 ecr 83374390], length 9
19:16:24.061420 IP 192.168.0.3.45893 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83389083 ecr 24210549], length 0
19:16:24.090398 IP 192.168.0.3.34954 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [S], seq 1143474328, win 14600, options [mss 1460,sackOK,TS val 83389112 ecr 0,nop,wscale 7], length 0
19:16:24.193837 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.45893: Flags [R.], seq 2933, ack 519, win 11, options [nop,nop,TS val 24225375 ecr 83389083], length 0
19:16:24.194042 IP 192.168.0.3.45893 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2924, win 176, options [nop,nop,TS val 83389216 ecr 24210549], length 0
19:16:24.225854 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34954: Flags [S.], seq 3140728035, ack 1143474329, win 42980, options [mss 1240,sackOK,TS val 2817046791 ecr 83389112,nop,wscale 12], length 0
19:16:24.225919 IP 192.168.0.3.34954 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 1, win 115, options [nop,nop,TS val 83389248 ecr 2817046791], length 0
19:16:24.241487 IP 192.168.0.3.34954 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [P.], seq 1:518, ack 1, win 115, options [nop,nop,TS val 83389263 ecr 2817046791], length 517
19:16:24.376437 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34954: Flags [.], ack 518, win 11, options [nop,nop,TS val 2817046942 ecr 83389263], length 0
19:16:24.376773 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34954: Flags [P.], seq 1:97, ack 518, win 11, options [nop,nop,TS val 2817046942 ecr 83389263], length 96
19:16:24.376823 IP 192.168.0.3.34954 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 97, win 115, options [nop,nop,TS val 83389399 ecr 2817046942], length 0
19:16:24.377142 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34954: Flags [.], seq 97:1325, ack 518, win 11, options [nop,nop,TS val 2817046942 ecr 83389263], length 1228
19:16:24.377191 IP 192.168.0.3.34954 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 1325, win 134, options [nop,nop,TS val 83389399 ecr 2817046942], length 0
19:16:24.377272 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34954: Flags [.], seq 1325:2553, ack 518, win 11, options [nop,nop,TS val 2817046942 ecr 83389263], length 1228
19:16:24.377275 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34954: Flags [P.], seq 2553:2586, ack 518, win 11, options [nop,nop,TS val 2817046942 ecr 83389263], length 33
19:16:24.377276 IP 192.168.0.3.34954 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2553, win 153, options [nop,nop,TS val 83389399 ecr 2817046942], length 0
19:16:24.377357 IP 192.168.0.3.34954 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2586, win 153, options [nop,nop,TS val 83389399 ecr 2817046942], length 0
19:16:24.377360 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34954: Flags [P.], seq 2586:2924, ack 518, win 11, options [nop,nop,TS val 2817046942 ecr 83389263], length 338
19:16:24.377400 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34954: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 2817046942 ecr 83389263], length 9
19:16:24.377429 IP 192.168.0.3.34954 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2924, win 172, options [nop,nop,TS val 83389399 ecr 2817046942], length 0
19:16:24.466634 IP 192.168.0.3.45893 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83389489 ecr 24210549], length 0
19:16:24.934510 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34954: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 2817047500 ecr 83389399], length 9
19:16:25.054639 IP 192.168.0.3.45893 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83390077 ecr 24210549], length 0
19:16:25.350499 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34954: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 2817047916 ecr 83389399], length 9
19:16:26.182449 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34954: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 2817048748 ecr 83389399], length 9
19:16:26.229610 IP 192.168.0.3.45893 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83391252 ecr 24210549], length 0
19:16:27.809652 IP 192.168.0.3.34909 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 172, options [nop,nop,TS val 83392832 ecr 2817016934], length 0
19:16:27.814465 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.34954: Flags [P.], seq 2924:2933, ack 518, win 11, options [nop,nop,TS val 2817050380 ecr 83389399], length 9
19:16:28.577637 IP 192.168.0.3.45893 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83393600 ecr 24210549], length 0

Cap from the NAS itself

19:19:36.106583 IP 192.168.0.3.https > 192.168.0.102.50476: Flags [S.], seq 1778544282, ack 3886414715, win 14600, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0
19:19:36.106590 IP 192.168.0.102.50475 > 192.168.0.3.https: Flags [.], ack 1, win 8212, length 0
19:19:36.106752 IP 192.168.0.102.50475 > 192.168.0.3.https: Flags [P.], seq 1:518, ack 1, win 8212, length 517
19:19:36.106785 IP 192.168.0.3.https > 192.168.0.102.50475: Flags [.], ack 518, win 123, length 0
19:19:36.152459 IP 192.168.0.102.50477 > 192.168.0.3.https: Flags [.], ack 2816224845, win 8210, length 0
19:19:36.332670 IP 192.168.0.3.https > 192.168.0.102.50476: Flags [F.], seq 153, ack 526, win 123, length 0
19:19:36.333043 IP 192.168.0.102.50476 > 192.168.0.3.https: Flags [.], ack 154, win 0, length 0
19:19:43.267774 IP 192.168.0.3.42591 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [S], seq 2825080824, win 14600, options [mss 1460,sackOK,TS val 83588289 ecr 0,nop,wscale 7], length 0
19:19:43.403274 IP ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.42591: Flags [S.], seq 1243941044, ack 2825080825, win 42816, options [mss 1350,sackOK,TS val 874369648 ecr 83588289,nop,wscale 12], length 0
19:19:43.403328 IP 192.168.0.3.42591 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 1, win 115, options [nop,nop,TS val 83588424 ecr 874369648], length 0
19:19:43.417248 IP 192.168.0.3.42591 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [P.], seq 1:518, ack 1, win 115, options [nop,nop,TS val 83588438 ecr 874369648], length 517
19:19:43.553458 IP ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.42591: Flags [.], ack 518, win 11, options [nop,nop,TS val 874369799 ecr 83588438], length 0
19:19:43.553688 IP ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.42591: Flags [P.], seq 1:97, ack 518, win 11, options [nop,nop,TS val 874369799 ecr 83588438], length 96
19:19:43.553709 IP 192.168.0.3.42591 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 97, win 115, options [nop,nop,TS val 83588575 ecr 874369799], length 0
19:19:43.554052 IP ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.42591: Flags [.], seq 97:1435, ack 518, win 11, options [nop,nop,TS val 874369799 ecr 83588438], length 1338
19:19:43.554079 IP 192.168.0.3.42591 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 1435, win 135, options [nop,nop,TS val 83588575 ecr 874369799], length 0
19:19:43.554168 IP ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.42591: Flags [P.], seq 1435:2586, ack 518, win 11, options [nop,nop,TS val 874369799 ecr 83588438], length 1151
19:19:43.554195 IP 192.168.0.3.42591 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2586, win 156, options [nop,nop,TS val 83588575 ecr 874369799], length 0
19:19:43.554388 IP ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.42591: Flags [P.], seq 2586:2924, ack 518, win 11, options [nop,nop,TS val 874369799 ecr 83588438], length 338
19:19:43.554411 IP 192.168.0.3.42591 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2924, win 177, options [nop,nop,TS val 83588575 ecr 874369799], length 0
19:19:58.241962 IP 192.168.0.3.42591 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 177, options [nop,nop,TS val 83603263 ecr 874369799], length 0
19:19:58.275191 IP 192.168.0.3.46287 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [S], seq 3316024781, win 14600, options [mss 1460,sackOK,TS val 83603296 ecr 0,nop,wscale 7], length 0
19:19:58.377988 IP ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.42591: Flags [R.], seq 2933, ack 519, win 11, options [nop,nop,TS val 874384623 ecr 83603263], length 0
19:19:58.378048 IP 192.168.0.3.42591 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2924, win 177, options [nop,nop,TS val 83603399 ecr 874369799], length 0
19:19:58.410876 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.46287: Flags [S.], seq 3652735170, ack 3316024782, win 43560, options [mss 1332,sackOK,TS val 2865483932 ecr 83603296,nop,wscale 12], length 0
19:19:58.410917 IP 192.168.0.3.46287 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 1, win 115, options [nop,nop,TS val 83603432 ecr 2865483932], length 0
19:19:58.424964 IP 192.168.0.3.46287 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [P.], seq 1:518, ack 1, win 115, options [nop,nop,TS val 83603446 ecr 2865483932], length 517
19:19:58.560850 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.46287: Flags [.], ack 518, win 11, options [nop,nop,TS val 2865484082 ecr 83603446], length 0
19:19:58.560978 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.46287: Flags [P.], seq 1:97, ack 518, win 11, options [nop,nop,TS val 2865484082 ecr 83603446], length 96
19:19:58.561008 IP 192.168.0.3.46287 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 97, win 115, options [nop,nop,TS val 83603582 ecr 2865484082], length 0
19:19:58.561410 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.46287: Flags [.], seq 97:1417, ack 518, win 11, options [nop,nop,TS val 2865484082 ecr 83603446], length 1320
19:19:58.561438 IP 192.168.0.3.46287 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 1417, win 135, options [nop,nop,TS val 83603582 ecr 2865484082], length 0
19:19:58.561529 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.46287: Flags [P.], seq 1417:2586, ack 518, win 11, options [nop,nop,TS val 2865484082 ecr 83603446], length 1169
19:19:58.561567 IP 192.168.0.3.46287 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2586, win 156, options [nop,nop,TS val 83603582 ecr 2865484082], length 0
19:19:58.561668 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.46287: Flags [P.], seq 2586:2924, ack 518, win 11, options [nop,nop,TS val 2865484083 ecr 83603446], length 338
19:19:58.561691 IP 192.168.0.3.46287 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2924, win 176, options [nop,nop,TS val 83603583 ecr 2865484083], length 0
19:19:58.649664 IP 192.168.0.3.42591 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 177, options [nop,nop,TS val 83603671 ecr 874369799], length 0
19:19:59.232674 IP 192.168.0.3.42591 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 177, options [nop,nop,TS val 83604254 ecr 874369799], length 0
19:20:00.398701 IP 192.168.0.3.42591 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 177, options [nop,nop,TS val 83605420 ecr 874369799], length 0
19:20:02.730680 IP 192.168.0.3.42591 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 177, options [nop,nop,TS val 83607752 ecr 874369799], length 0
19:20:07.394700 IP 192.168.0.3.42591 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 177, options [nop,nop,TS val 83612416 ecr 874369799], length 0
19:20:13.249376 IP 192.168.0.3.46287 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83618270 ecr 2865484083], length 0
19:20:13.279774 IP 192.168.0.3.35353 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [S], seq 1523145610, win 14600, options [mss 1460,sackOK,TS val 83618301 ecr 0,nop,wscale 7], length 0
19:20:13.384730 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.46287: Flags [R.], seq 2933, ack 519, win 11, options [nop,nop,TS val 2865498906 ecr 83618270], length 0
19:20:13.384754 IP 192.168.0.3.46287 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2924, win 176, options [nop,nop,TS val 83618406 ecr 2865484083], length 0
19:20:13.410087 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.35353: Flags [S.], seq 316493320, ack 1523145611, win 43098, options [mss 1318,sackOK,TS val 3735797721 ecr 83618301,nop,wscale 12], length 0
19:20:13.410126 IP 192.168.0.3.35353 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 1, win 115, options [nop,nop,TS val 83618431 ecr 3735797721], length 0
19:20:13.424021 IP 192.168.0.3.35353 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [P.], seq 1:518, ack 1, win 115, options [nop,nop,TS val 83618445 ecr 3735797721], length 517
19:20:13.554590 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.35353: Flags [.], ack 518, win 11, options [nop,nop,TS val 3735797866 ecr 83618445], length 0
19:20:13.554753 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.35353: Flags [P.], seq 1:97, ack 518, win 11, options [nop,nop,TS val 3735797866 ecr 83618445], length 96
19:20:13.554775 IP 192.168.0.3.35353 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 97, win 115, options [nop,nop,TS val 83618576 ecr 3735797866], length 0
19:20:13.555125 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.35353: Flags [.], seq 97:1403, ack 518, win 11, options [nop,nop,TS val 3735797866 ecr 83618445], length 1306
19:20:13.555149 IP 192.168.0.3.35353 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 1403, win 135, options [nop,nop,TS val 83618576 ecr 3735797866], length 0
19:20:13.555222 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.35353: Flags [P.], seq 1403:2586, ack 518, win 11, options [nop,nop,TS val 3735797866 ecr 83618445], length 1183
19:20:13.555243 IP 192.168.0.3.35353 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2586, win 155, options [nop,nop,TS val 83618576 ecr 3735797866], length 0
19:20:13.555305 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.35353: Flags [P.], seq 2586:2924, ack 518, win 11, options [nop,nop,TS val 3735797867 ecr 83618445], length 338
19:20:13.555324 IP 192.168.0.3.35353 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2924, win 176, options [nop,nop,TS val 83618576 ecr 3735797867], length 0
19:20:13.654691 IP 192.168.0.3.46287 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83618676 ecr 2865484083], length 0
19:20:14.242663 IP 192.168.0.3.46287 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83619264 ecr 2865484083], length 0
19:20:15.418690 IP 192.168.0.3.46287 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83620440 ecr 2865484083], length 0
19:20:16.738696 IP 192.168.0.3.42591 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 177, options [nop,nop,TS val 83621760 ecr 874369799], length 0
19:20:17.770665 IP 192.168.0.3.46287 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83622792 ecr 2865484083], length 0
19:20:21.112656 IP 192.168.0.102.50477 > 192.168.0.3.https: Flags [.], seq 4294967295:0, ack 1, win 8210, length 1
19:20:21.112684 IP 192.168.0.3.https > 192.168.0.102.50477: Flags [.], ack 0, win 132, options [nop,nop,sack 1 {4294967295:0}], length 0
19:20:22.466690 IP 192.168.0.3.46287 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83627488 ecr 2865484083], length 0
19:20:28.253884 IP 192.168.0.3.35353 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83633275 ecr 3735797867], length 0
19:20:28.283321 IP 192.168.0.3.42665 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [S], seq 2479205174, win 14600, options [mss 1460,sackOK,TS val 83633304 ecr 0,nop,wscale 7], length 0
19:20:28.383776 IP ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.35353: Flags [R.], seq 2933, ack 519, win 11, options [nop,nop,TS val 3735812695 ecr 83633275], length 0
19:20:28.383809 IP 192.168.0.3.35353 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2924, win 176, options [nop,nop,TS val 83633405 ecr 3735797867], length 0
19:20:28.419917 IP ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.42665: Flags [S.], seq 2692209740, ack 2479205175, win 43316, options [mss 1286,sackOK,TS val 2228991615 ecr 83633304,nop,wscale 12], length 0
19:20:28.419956 IP 192.168.0.3.42665 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 1, win 115, options [nop,nop,TS val 83633441 ecr 2228991615], length 0
19:20:28.433912 IP 192.168.0.3.42665 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [P.], seq 1:518, ack 1, win 115, options [nop,nop,TS val 83633455 ecr 2228991615], length 517
19:20:28.570905 IP ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.42665: Flags [.], ack 518, win 11, options [nop,nop,TS val 2228991766 ecr 83633455], length 0
19:20:28.571080 IP ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.42665: Flags [P.], seq 1:97, ack 518, win 11, options [nop,nop,TS val 2228991767 ecr 83633455], length 96
19:20:28.571106 IP 192.168.0.3.42665 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 97, win 115, options [nop,nop,TS val 83633592 ecr 2228991767], length 0
19:20:28.571435 IP ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.42665: Flags [.], seq 97:1371, ack 518, win 11, options [nop,nop,TS val 2228991767 ecr 83633455], length 1274
19:20:28.571457 IP 192.168.0.3.42665 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 1371, win 134, options [nop,nop,TS val 83633592 ecr 2228991767], length 0
19:20:28.571566 IP ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.42665: Flags [P.], seq 1371:2586, ack 518, win 11, options [nop,nop,TS val 2228991767 ecr 83633455], length 1215
19:20:28.571588 IP 192.168.0.3.42665 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2586, win 154, options [nop,nop,TS val 83633592 ecr 2228991767], length 0
19:20:28.572764 IP ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.42665: Flags [P.], seq 2586:2924, ack 518, win 11, options [nop,nop,TS val 2228991768 ecr 83633455], length 338
19:20:28.572787 IP 192.168.0.3.42665 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2924, win 174, options [nop,nop,TS val 83633594 ecr 2228991768], length 0
19:20:28.659688 IP 192.168.0.3.35353 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83633681 ecr 3735797867], length 0
19:20:29.250690 IP 192.168.0.3.35353 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83634272 ecr 3735797867], length 0
19:20:30.434718 IP 192.168.0.3.35353 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83635456 ecr 3735797867], length 0
19:20:31.874735 IP 192.168.0.3.46287 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83636896 ecr 2865484083], length 0
19:20:32.802693 IP 192.168.0.3.35353 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83637824 ecr 3735797867], length 0
19:20:35.426671 IP 192.168.0.3.42591 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 177, options [nop,nop,TS val 83640448 ecr 874369799], length 0
19:20:37.538732 IP 192.168.0.3.35353 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83642560 ecr 3735797867], length 0
19:20:41.112866 IP 192.168.0.3.https > 192.168.0.102.50477: Flags [P.], seq 1:32, ack 0, win 132, length 31
19:20:41.112945 IP 192.168.0.3.https > 192.168.0.102.50477: Flags [F.], seq 32, ack 0, win 132, length 0
19:20:41.113104 IP 192.168.0.102.50477 > 192.168.0.3.https: Flags [.], ack 33, win 8210, length 0
19:20:43.256989 IP 192.168.0.3.42665 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 174, options [nop,nop,TS val 83648278 ecr 2228991768], length 0
19:20:43.267349 IP 192.168.0.102.50477 > 192.168.0.3.https: Flags [F.], seq 0, ack 33, win 8210, length 0
19:20:43.267381 IP 192.168.0.102.50477 > 192.168.0.3.https: Flags [R.], seq 1, ack 33, win 0, length 0
19:20:43.267413 IP 192.168.0.3.https > 192.168.0.102.50477: Flags [.], ack 1, win 132, length 0
19:20:43.267535 IP 192.168.0.102.50477 > 192.168.0.3.https: Flags [R], seq 3757010335, win 0, length 0
19:20:43.285994 IP 192.168.0.3.46365 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [S], seq 970248627, win 14600, options [mss 1460,sackOK,TS val 83648307 ecr 0,nop,wscale 7], length 0
19:20:43.393808 IP ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.42665: Flags [R.], seq 2933, ack 519, win 11, options [nop,nop,TS val 2229006589 ecr 83648278], length 0
19:20:43.393842 IP 192.168.0.3.42665 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2924, win 174, options [nop,nop,TS val 83648415 ecr 2228991768], length 0
19:20:43.418767 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.46365: Flags [S.], seq 58860116, ack 970248628, win 42867, options [mss 1311,sackOK,TS val 1307197585 ecr 83648307,nop,wscale 12], length 0
19:20:43.418834 IP 192.168.0.3.46365 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 1, win 115, options [nop,nop,TS val 83648440 ecr 1307197585], length 0
19:20:43.434076 IP 192.168.0.3.46365 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [P.], seq 1:518, ack 1, win 115, options [nop,nop,TS val 83648455 ecr 1307197585], length 517
19:20:43.566387 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.46365: Flags [.], ack 518, win 11, options [nop,nop,TS val 1307197733 ecr 83648455], length 0
19:20:43.566741 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.46365: Flags [P.], seq 1:97, ack 518, win 11, options [nop,nop,TS val 1307197733 ecr 83648455], length 96
19:20:43.566781 IP 192.168.0.3.46365 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 97, win 115, options [nop,nop,TS val 83648588 ecr 1307197733], length 0
19:20:43.567083 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.46365: Flags [.], seq 97:1396, ack 518, win 11, options [nop,nop,TS val 1307197733 ecr 83648455], length 1299
19:20:43.567111 IP 192.168.0.3.46365 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 1396, win 135, options [nop,nop,TS val 83648588 ecr 1307197733], length 0
19:20:43.567193 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.46365: Flags [P.], seq 1396:2586, ack 518, win 11, options [nop,nop,TS val 1307197733 ecr 83648455], length 1190
19:20:43.567209 IP 192.168.0.3.46365 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2586, win 155, options [nop,nop,TS val 83648588 ecr 1307197733], length 0
19:20:43.567445 IP ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https > 192.168.0.3.46365: Flags [P.], seq 2586:2924, ack 518, win 11, options [nop,nop,TS val 1307197734 ecr 83648455], length 338
19:20:43.567497 IP 192.168.0.3.46365 > ec2-99-80-231-223.eu-west-1.compute.amazonaws.com.https: Flags [.], ack 2924, win 175, options [nop,nop,TS val 83648588 ecr 1307197734], length 0
19:20:43.664689 IP 192.168.0.3.42665 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 174, options [nop,nop,TS val 83648686 ecr 2228991768], length 0
19:20:44.248694 IP 192.168.0.3.42665 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 174, options [nop,nop,TS val 83649270 ecr 2228991768], length 0
19:20:45.414715 IP 192.168.0.3.42665 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 174, options [nop,nop,TS val 83650436 ecr 2228991768], length 0
19:20:47.010691 IP 192.168.0.3.35353 > ec2-99-80-242-242.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 176, options [nop,nop,TS val 83652032 ecr 3735797867], length 0
19:20:47.746687 IP 192.168.0.3.42665 > ec2-99-81-213-165.eu-west-1.compute.amazonaws.com.https: Flags [F.], seq 518, ack 2924, win 174, options [nop,nop,TS val 83652768 ecr 2228991768], length 0

5

Let’s break this down to the bare essentials and make sure plex/web isn’t getting too fancy.

  1. Pick a browser you don’t use for Plex -OR- Firefox
  2. Sign out of Plex/web
  3. Clear the cache of anything Plex
  4. Launch an incognito window
  5. open http://ip.addr.of.syno:32400/web
  6. It will load Web from the Syno and have you sign in.
  7. If it does not launch immediately into setup then it’s locked out.

If Locked out:

  1. Stop Plex
  2. Control Panel - Shared Folders - Plex - EDIT - Permissions - Add your name as R/W
  3. File Station - Plex - Library / Application Support / Plex Media Server
  4. Delete Preferences.xml
  5. Start Plex (Package Center)
  6. Go back to the top here and start again.

If second pass fails:

  1. File Station - Plex - Library - Application Support - Plex Media Server
  2. Right-Click Logs
  3. Compress to Logs.zip
  4. Download and attach here.
6

What I have so far, firefox incog mode. I will update the rest tomorrow.

Thanks!!

Plex - Mozilla Firefox 2019-07-29 22-34-40 (2).zip (3.1 MB)

7

Thanks for that.

The video shows me what you did.

Did you grab the log files?

8

Sorry, I thought I did :frowning: I should have not been messing around with the Video. Log Attached!

Plex Media Server Logs_2019-07-30_18-59-31 (DEBUG).zip (266.0 KB)

Logs.zip (275.9 KB)

9

If anymore information is needed let me know!!!

Super Thanks

10

Is there a particular reason to have the virtual switch active? Are you running a VM?
You have only one ethernet adapter defined and in use.

11

I uninstalled the Synology vm manager has part of my original troubleshooting steps. link to what I’m talk about below. I did notice that after the uninstall the ovs interfaces did not get removed.
Maybe I need to look into removing the vswitch.

So to be clear virtual machine manager was installed it has been uninstalled since I’ve engaged on this form but maybe it takes a little more get that fully removed?

Thoughts?

If I happen to come up with anything I will post here.

https://www.synology.com/en-us/dsm/feature/virtual_machine_manager

12

Do you run multiple PMS instances on that Synology?

If not, there is little to be gained by putting it in a VM. Most Synology systems doesn’t have enough CPU power as it is (except the xeon machines).

I’m asking because of the added complexities with Synology’s VM’s. Running native is actually better.

Turning off the OVS is easy:

Screenshot%20from%202019-08-01%2022-34-25
Screenshot from 2019-08-01 22-34-25.png1003×454 47.4 KB

13

To be clear the Plex install has always been native

I have removed the Vswitch removed the Plex package, deleted the sheared folder and the user. At this point, I reinstall the latest Plex version. No Change log attached.

Plex Media Server Logs_2019-08-02_15-24-34.zip (190.0 KB)

14

Thanks.
Things are making more sense.

PMS isn’t able to reach Plex.tv for whatever reasons. Requests are timing out. (error 28)

Aug 02, 2019 15:20:48.827 [0x7f3f80b43700] ERROR - HTTP 408 downloading url https://meta.plex.tv/t/theater?language=en&subtitleLanguage=en&redband=0
Aug 02, 2019 15:20:48.828 [0x7f3f80b43700] ERROR - IVA: Error downloading trailers for source 1.
Aug 02, 2019 15:20:51.502 [0x7f3fc53be700] ERROR - Error issuing curl_easy_perform(handle): 28

Is eth4 set as the default gateway adapter in network settings?
I would then like you to stop Plex.
Open File Station,
Navigate into the Plex share (give your username permission in Control Panel - Shared folders if needed)
Drill down into Plex Media Server.
Delete Preferences.xml
Start Plex.
Attempt again.

15

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