Synology Plex Server Completely Unresponsive

Plex Media Server NAS & Devices
1

Server Version#:1.16.5.1552-8e8d0c785

I have been using the Plex server on my Synology for YEARS flawlessly. Late last week, it became unresponsive. I cannot get to it, at all. I logged into the Synology admin and stopped the Plex server, then restarted it. (I’ve now done this multiple times over the the past 3 days.)

I try to get to the server using the standard URL (http://192.168.xxx.xxx:32400/web) and it times out every time. This IP is across our local network, not over the open Internet. I tried accessing in Firefox, in Chrome, and in an incognito window in Chrome. All attempts result in a timeout (“the server took too long to respond”).

I can see in Synology that the Plex server package is still installed; that’s how I got the info above. I can see in the Synology file manager that the media files are all still there. I cannot, through the Synology file manager, get to the Plex folder – even as Admin I apparently do not have permissions. For this reason I cannot get to the log files to provide those to you.

I would appreciate being able to have my Plex server responsive again, but after spending the last few hours looking through this community forum, I cannot divine the appropriate steps to take.

-Allen

3

Within the Synology app controller, that version (the one I noted) shows as the most recent. Plus, it is set for auto update to make sure I have the most recent.

This is why I detest support forums instead of customer support centers – you get snarky answers.

sigh

-Allen

5

Allen,

Are you using the current version from plex.tv or the Synology Package Center (1.16.5)? If I read you correctly, you’re using 1.16.5 ?

6

Hey @alwyatt, the PMS download in the Synology Package Center is typically several versions behind the actual latest version. It takes a while for Synology to update the version provided in their download center.

To ensure the latest version, it is best to manually install PMS when a new update is released.
If you would prefer to continue letting Synology automatically update Plex whenever they publish a newer version that is fine; however to fix your current issue humor me and lets try manually installing the latest version: 1.18.6

image

There was a weird outage last week, and it threw off a lot of peoples servers. Restarting the whole system fixed most peoples issues, though older installs were resolved after updating.

7

I have downloaded the latest version. Do I need, in the Synology Package Center, to uninstall the old version before I manually install the new version?

-Allen

8

No, you do not need to uninstall. It will update on top of the already installed package.

9

OK, that seems to have done it – I can now log into the updated server.

Is there anything in my Plex Pass account that lets me indicate I want notifications when new versions of the Plex Server for Synology are available?

-Allen

10

When a new version is available, you should see an orange banner at the top of the screen when logged into Plex web under the admin account.

You can also “watch” the Media Server announcement thread to receive emails when a new version is released.

image
image1073×555 61.9 KB

11

Thanks, Scott.

12

Hi Scott, just wanted to say thank you . This fixed my issue also.

-TK

13

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.