Synology Plex server Unable to access using external network

[Siaomo]

Server Version#: DSM 7.2.1-69057 Update 1
Player Version#: 1.32.8.7639
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
server logs idk how to use and upload to here so how do i do? can fix this problem?

[tom80H]

Did you already have a look at the related troubleshooting support article?

https://support.plex.tv/articles/200931138-troubleshooting-remote-access/

There’s also a guide with some more details on how to troubleshoot remote access issues.

The Basics of Remote Access Troubleshooting

When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated support article on troubleshooting your remote access. I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

[Siaomo]

Sorry, my English is not very good, but I think I have read this article, but my native language is Chinese, so I don’t understand how to solve this problem, so I came to the PO forum to ask for help.