Synology update 1.13.7.5369 has broken trasncoding

Plex Media Server NAS & Devices
1

Server Version#: 1.13.7.5369-93c9f1259
Player Version#: WebOS, android app, PMS osx, web (all latest)

Hi, last night my DS918+ updated to the newest beta version (along with other maintenance tasks) and didn’t come back online so I had to restart it.
Now I am unable to do any transcoding with the error “Conversion failed: the transcoder exited due to an error”

I can’t seem to find anything that really points me anywhere useful in the logs (they don’t seem to show any errors).

Lots of these appear:

Sep 06, 2018 18:07:01.008 [0x7fbd9cfff700] DEBUG - HTTP 200 response from GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Sep 06, 2018 18:07:01.052 [0x7fbdafbff700] DEBUG - Request: [192.168.0.36:48320 (Subnet)] GET /video/:/transcode/universal/session/f4079b1bac9810fb-com-plexapp-android/base/02359.ts (19 live) TLS Signed-in
Sep 06, 2018 18:07:01.053 [0x7fbdaf111700] DEBUG - Completed: [192.168.0.36:48320] 404 GET /video/:/transcode/universal/session/f4079b1bac9810fb-com-plexapp-android/base/02359.ts (19 live) TLS 1ms 259 bytes
Sep 06, 2018 18:07:01.199 [0x7fbda7d11700] DEBUG - Request: [192.168.0.36:48322 (Subnet)] GET /video/:/transcode/universal/session/f4079b1bac9810fb-com-plexapp-android/base/02360.ts (19 live) TLS Signed-in
Sep 06, 2018 18:07:01.200 [0x7fbdaf111700] DEBUG - Completed: [192.168.0.36:48322] 404 GET /video/:/transcode/universal/session/f4079b1bac9810fb-com-plexapp-android/base/02360.ts (19 live) TLS 1ms 259 bytes
Sep 06, 2018 18:07:01.348 [0x7fbd9fbdc700] DEBUG - Request: [192.168.0.36:48324 (Subnet)] GET /video/:/transcode/universal/session/f4079b1bac9810fb-com-plexapp-android/base/02361.ts (19 live) TLS Signed-in
Sep 06, 2018 18:07:01.349 [0x7fbdaf111700] DEBUG - Completed: [192.168.0.36:48324] 404 GET /video/:/transcode/universal/session/f4079b1bac9810fb-com-plexapp-android/base/02361.ts (19 live) TLS 1ms 259 bytes
Sep 06, 2018 18:07:01.444 [0x7fbd9f312700] DEBUG - HTTP requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Sep 06, 2018 18:07:01.470 [0x7fbdab91d700] DEBUG - Request: [192.168.0.36:48326 (Subnet)] GET /video/:/transcode/universal/session/f4079b1bac9810fb-com-plexapp-android/base/02362.ts (19 live) TLS Signed-in
Sep 06, 2018 18:07:01.471 [0x7fbdaf3ff700] DEBUG - Completed: [192.168.0.36:48326] 404 GET /video/:/transcode/universal/session/f4079b1bac9810fb-com-plexapp-android/base/02362.ts (19 live) TLS 1ms 259 bytes

and the transcode folder is changed and creates files. But I never see any of it on the devices.

I can direct play/stream fine. Additionally I am able to do conversions using sync on android and they convert and trasnfer over fine).

Any help would be greatly appreciated

2

Automatic updates from the Synology app store are a common problem.
If it updated automatically from Synology, it will install the 32 bit version.

Please do the following:

  1. Manually download PMS from plex.tv/downloads
  2. If this fails to provide restoration of PMS, Obtain the logs manually.

File Station

Plex / Library / Application Support / Plex Media server
Right-click Logs and Compress to Logs.zip
Attach the ZIP file for me to inspect

3

Hi thanks for your reply.

I think I may have sorted my issue. I reinstalled the spk ( 1.13.7.5369) and restarted.

I also turned off ipv6 as I saw it mentioned in another thread (but do not know if this helped).
I deleted and recreated the tmp_transcoding folder that pms was using on the NAS.

If this issue comes up again I will post full logs

4

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