Tautulli - Monitor your Plex Media Server

Dev Community Dev/API Corner
561

@moyafam -
Figure out how to install python 2.7 and Tautulli python per-requisites
A ) On your router
OR
B ) On another machine that runs 24/7 when your PMS server is running
General info and per-requisites for other devices can be found here - https://github.com/Tautulli/Tautulli-Wiki/wiki/Installation

562

@JamminR said:
@moyafam -
Figure out how to install python 2.7 and Tautulli python per-requisites
A ) On your router
OR
B ) On another machine that runs 24/7 when your PMS server is running
General info and per-requisites for other devices can be found here - GitHub - Tautulli/Tautulli-Wiki: Wiki for Tautulli

on my router

563

@moyafam - I wasnā€™t asking, I was giving you the answer. Those were your options.
ā€œFigure out how to install python 2.7 and Tautulli python prerequisites on your routerā€
JonnyWong16 likely isnā€™t going to know how to install Python and Tautulliā€™s prerequisites on your router. Looking at the installation link I gave may give you some ideas. Most routers are linux based, often using a very small version of it called busybox. Youā€™d have to ask for help in, perhaps, your router support forum if there is one at netgear.com, on how to install python and other python apps.
EDIT - I gave the same answer to this person in July 2017
https://forums.plex.tv/discussion/comment/1480832/#Comment_1480832
Perhaps you can message them and ask if they ever found out how to do that.

564

Hello all,

I have successfully installed Tautulli on my Synology NAS, using the Docker image. My PMS also resides on the same NAS. The IP of my NAS is 192.168.1.20. When I get the initial Tautulli screen it lets me find my PMS on this address, bc it verifys it successfully. Once I am in the Tautulli configuration page it will not verify my PMS being on 192.168.1.20:

I literally have to pick the entry with 172.17.0.1:

Why is this happening? Shouldnā€™t it find my PMS on the right IP or do I have to put a route in the Tautulli Docker config to find it out on 192.168.1.20?

Thanks,
Steve

565

@SteveFP said:
Why is this happening?

A docker container by itself has no clue what 192.x.x.x is. Part of the ā€œmagicā€ and containerization that docker ā€˜isā€™, is because it acts separate of its hostā€™s configurations.
172.17.0.1 is the default docker connection bridge.
Iā€™m only guessing here, but since the host is also running PMS, docker bridge sees PMS because host IP (192.168.1.20) resides on same docker gateway as bridge.

Shouldnā€™t it find my PMS on the right IP?

To the internal container, 172.17.0.1 is the right IP.
By default, docker containers will have no clue what the LAN ips are.
(I really have no clue why it worked the first time)

or do I have to put a route in the Tautulli Docker config to find it out on 192.168.1.20?

Likely yes.
If not, may need to ask for help in the docker release thread for that container.

566

@JonnyWong16 said:

@GoSpursGo said:
Iā€™m getting the following Header message when the footer hasnā€™t been changed at all: ā€œThe Tautulli newsletter footer was removed from the newsletter template. Please leave the footer in place as it is unobtrusive and supports Tautulli. Thank you.ā€

At first I thought it was happening because I removed some of the padding between the bar and footer text, but then I replaced the footer section with that of the original and Iā€™m still seeing the message. Any suggestions?

Thanks in advance!

You need the <!-- FOOTER MESSAGE - DO NOT REMOVE --> line in your template.

From the beta template file: Tautulli Newsletter - ${subject}

That file has that line and i still get that error. It last worked on 5/21 prior to an auto update.

Iā€™m also not using a Custom Newsletter Templates Folder.

Not sure the best course of action.

567

@mab1376 said:

@JonnyWong16 said:

@GoSpursGo said:
Iā€™m getting the following Header message when the footer hasnā€™t been changed at all: ā€œThe Tautulli newsletter footer was removed from the newsletter template. Please leave the footer in place as it is unobtrusive and supports Tautulli. Thank you.ā€

At first I thought it was happening because I removed some of the padding between the bar and footer text, but then I replaced the footer section with that of the original and Iā€™m still seeing the message. Any suggestions?

Thanks in advance!

You need the <!-- FOOTER MESSAGE - DO NOT REMOVE --> line in your template.

From the beta template file: Tautulli Newsletter - ${subject}

That file has that line and i still get that error. It last worked on 5/21 prior to an auto update.

Iā€™m also not using a Custom Newsletter Templates Folder.

Not sure the best course of action.

Is the rest of the newsletter there or is it just a full error page? If itā€™s an error page then it has nothing to do with the footer and there is something else wrong with the template.

568

Hi there,

I had PlexPy configured to use my public wildcard certificate. I entered cert, chain and key in the settings and everything was working fine. After upgrading to Tautulli this does not work anymore. Cert, chain and key are still present and entered in the settings, but Tautulli uses a self-signed cert instead. ā€˜Create Self-signed Certificateā€™ is NOT checked!

I have no idea why this happens or how to fix this. Nothing suspicious in the logs.

Any help would be greately appreciated!

Thanks!
RO55

569

Is there a way to limit the # of resumed notifications? For some reason, too often Tautulli is sending me like 10 notifications within 15 seconds that a user is resuming a video. Thereā€™s no way they are resuming it 10 times, so why am I getting 10 notifications? Anyone else having this issue with the resumed notification?

570

@austinarchibald said:
Is there a way to limit the # of resumed notifications?
Not easily, no. You could try making sure ā€œAllow consecutiveā€ isnā€™t checked Settings - Notifications & Newsletters

like 10 notifications within 15 seconds that a user is resuming a video. Thereā€™s no way they are resuming it 10 times, so why am I getting 10 notifications?

Iā€™ve seen some clients (my Roku) treat individual arrow forward/back jumps as resumes.
(ie, so if I press the back arrow on my Roku 4 times, waiting 1-2 seconds for the index image to show me where the video will pick back up, it can send odd signals to Plex, or Plex does odd things)

571

@RO55 said:
Hi there,

I had PlexPy configured to use my public wildcard certificate. I entered cert, chain and key in the settings and everything was working fine. After upgrading to Tautulli this does not work anymore. Cert, chain and key are still present and entered in the settings, but Tautulli uses a self-signed cert instead. ā€˜Create Self-signed Certificateā€™ is NOT checked!

I have no idea why this happens or how to fix this. Nothing suspicious in the logs.

Any help would be greately appreciated!

Thanks!
RO55

Make sure Tautulli didnā€™t overwrite your certificates with the self-signed ones.

572

@JonnyWong16 said:
Make sure Tautulli didnā€™t overwrite your certificates with the self-signed ones.

That was it! Thanks so muchā€¦

573

figured it out

574

Hoping someone can advise if this is a bug, or a misconfig;

I have a newsletter agent configured for notifications to Pushover. I use self hosted images and everything works perfectly when generating a test newsletter. The notification comes in, the link to the newsletter works, and images load using my custom domain.

When I duplicate the newsletter agent, and change from Pushover to e-mail and do the same test newsletter, the e-mail comes in in HTML format, but the images are NOT using my custom domain to display images. Instead, the images try to use a app.plex.tv/desktop URL which all seem to just be blank and not actual posters.

Is there something in the config that would cause e-mails to ignore my self hosted images, or is this how itā€™s supposed to work?

Cheers
Eds

575

@Eds89 said:
Hoping someone can advise if this is a bug, or a misconfig;

I have a newsletter agent configured for notifications to Pushover. I use self hosted images and everything works perfectly when generating a test newsletter. The notification comes in, the link to the newsletter works, and images load using my custom domain.

When I duplicate the newsletter agent, and change from Pushover to e-mail and do the same test newsletter, the e-mail comes in in HTML format, but the images are NOT using my custom domain to display images. Instead, the images try to use a app.plex.tv/desktop URL which all seem to just be blank and not actual posters.

Is there something in the config that would cause e-mails to ignore my self hosted images, or is this how itā€™s supposed to work?

Cheers
Eds

576

Hello all,

I have had Tautulli running for a couple of days now and I am not seeing any Library Statistics. It tells me no stats to show. Have I missed a config option to get those stats?

Any thoughts about adding an option to colorize or highlight the log files based on type? That would be immensely helpful.

Thanks,
Steve

577

@SteveFP said:
Hello all,

I have had Tautulli running for a couple of days now and I am not seeing any Library Statistics. It tells me no stats to show. Have I missed a config option to get those stats?

Settings - Plex Media Server - Library refresh interval, and/or refresh at startup.

Any thoughts about adding an option to colorize or highlight the log files based on type?

No clue what you mean, but

578

@JonnyWong16 said:
GitHub - Tautulli/Tautulli-Wiki: Wiki for Tautulli

Thanks, but none of that helps;

  • Image hosting settings are all correct, as links to images work in my Pushover notifications and when I preview the newsletter. This is both true on my internal network and external.
  • Public domain settings also correct as newsletter preview works externally.
  • I am not using Imgur, am using self hosting.
  • Itā€™s not a rendering issue in my client, as the links are simply not what they should be. As mentioned, the HTML email does not use my self hosted domain URLs, but instead use app.plex.tv URLs

Any other thoughts why e-mails are using different URLs to notifications and previews?

579

Does the newsletter overlay a ā€œView on Plexā€ image on top of the poster for the item?

If so, that would explain why when hovering over the poster, I see an app.plex.tv URL.
I will then test in different email clients to see if the behaviour changes on that basis.

580

@JamminR said:

@SteveFP said:
Hello all,

I have had Tautulli running for a couple of days now and I am not seeing any Library Statistics. It tells me no stats to show. Have I missed a config option to get those stats?

Settings - Plex Media Server - Library refresh interval, and/or refresh at startup.

Thanks for this but my PMS has been up for days, still no stats showing on Tautulli.

When going thru the setting you mentioned above I noticed that Monitor Plex Remote Access option was greyed out. Anyway to enable that?

722Ɨ79 9.73 KB

Thanks,
Steve