Does it show up on your Plex Web dashboard? Are there errors in your logs?
Always post logs. I cannot guess at your issues.
Just wish to report, I lost the external IP icon/links again.
Tested 3 computers, (One I donāt even normally use) - 2 browsers tested on two computers (IE11, Firefox), Safari on one.
Yes, I cleared cache on all browsers on all 3 computers.
Yes, I force refreshed page.
Yes, I restarted 2 of the 3 computers.
One computer, with Firefox, would show like the first 2-3 links of each history page, when I clicked between history of movies, or TV only, then end after 2-3 with rest of external having no link.
REALLY weird.
Re-installed the Geo db - refreshed history. Now all work again.
Iāll include logs next time from this time of day until next report if it reoccurs.
Not sure it will help. Other than my re-install, nothing showing in logs seem to mention maxmind/geolite.
Does http://localhost:8181/js/ipaddr.min.js return a javascript file?
Open Chrome dev tools, go to the āNetworkā tab, and refresh the history page. Do you see that javascript file being called with status 200? https://i.imgur.com/ruP94Ja.png
Are the errors on the āConsoleā tab?
File loads, No console errors, and the Network tab (Firefox dev though 
) JS file shows cached/GETs 200s all fine for now, but as mentioned, re-install of Geolite DB and history refresh seems to have worked for now.
Iāll try all steps if/when I see it again.
Hello all,
I cannot seem to have Tautulli find my Plex server since the new upgrade. I am running Tautulli in a Docker container on my Synology NAS. My Plex Media Server is installed and running on the same Synology NAS. When I try to verify the server(172.17.0.1) with the option Use SSL unchecked I get the following:
I then check Use SSL and it cannot verify the server. What is going on here?
Thanks,
Steve
Check the logs for errors.
Did you check?
@SwiftPanda16
Started happening again. Multiple machines/browsers.
From the machine itself, tried both my domain (which just routes through my router and loopsback, and using localhost).
From a cache and cookie cleared Firefox browser, I got one to show up. The rest, no results.
Loading ipaddr file directly loads javascript - No errors in console. Just what you see above. One Get has headers, rest donāt.
In that case itās definitely something on your end. I donāt know what though. They should all return status 200.
Maybe PM me your domain to see if it happens for me too.
I have Plex Media Server and Tautulli installed on my QNAP NAS and they are both working fine.
I have tried to configure Tautulli so that it can read the Plex Media Server Logs.
Using WINSCP on Windows I can access the log files which are located at :-
/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Logs/
I have entered this path into Tautulli Settings - Plex Media Server - Logs Folder but when I then try to see the file using View Logs it reports No Information Available and the Tautulli Log reports :-
Unable to open Plex Log file. [Errno 2] No such file or directory: ā /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Logs/Plex Media Server.logā
Am I missing something obvious? I have checked the address numerous times. I have cut and pasted the address from WINSCP all to no avail.
Any help or suggestions would be much appreciated.
Yep - The FAQ for Tautulli.
Thanks JamminR
I did actually look there but was looking in the generic section. I didnāt realise there was a specific QNAP section about this issue at the bottom. All sorted and working!
Could someone help me with the Unix command line I asked about in post 635?
Iām still unable to update Tautulli.
Thank you.
Regards,
Doug
You donāt need to do that part on macOS.
Thank you for the quick response but as I outlined in post 633, I canāt seem to get the update to work and you had suggested I run the terminal command to solve the problem?
It just keeps prompting me with update or dismiss?
Regards,
Doug
What is the output when you run the git commands?
When I execute the first git command, I get this response.
Last login: Mon Jul 2 12:16:41 on ttys001
Old-Mac-Mini:~ doug$ git remote set-url origin https://github.com/Tautulli/Tautulli.git
fatal: Not a git repository (or any of the parent directories): .git
Old-Mac-Mini:~ doug$
Iām not sure what Iām doing wrong as I was running PlexPy fine and was a donator under that version.
I have the daemon running and when I shutdown Tautulli to try the git stuff, it shuts down but then Safari restarts it all over again. I donāt know how to turn off the daemon on my MacMini.
Thanksā¦
Regards,
Doug
Instructions to stop are in the daemon wiki.
You need to run the git commands in the folder where Tautulli is installed /Applications/Tautulli.
I did thatā¦ see belowā¦
Old-Mac-Mini:applications dougpeel$ cd /applications/tautulli
Old-Mac-Mini:tautulli doug$ git remote set-url origin https://github.com/Tautulli/Tautulli.git
fatal: Not a git repository (or any of the parent directories): .git
Old-Mac-Mini:tautulli doug$
Note: I didnāt use the GIT method of installing as I went direct and have it running as a daemon.
I donāt see to be able to shut down the daemon, or more likely donāt know how. 
Regards,
Doug
You should have mentioned that from the start.
Just do a full reinstall and post your logs if it doesnāt work.
Sorry, my bad. 
Thatās why I was asking about how to fix this with the sudo command and how to correctly construct the Unix command for my Mac system
I execute the command
Old-Mac-Mini:/ doug$ sudo chown -R tautulli:tautulli /applications/Tautulli
chown: tautulli: illegal group name
Old-Mac-Mini:/ doug$
The terminal prompt comes back with.
chown: tautulli: illegal group name
Old-Mac-Mini:/ doug$
Sorry, Iām not a Unix guy, so I donāt understand whatās wrong?
My Tautulli sub-directory is under my Macās āapplicationsā directory (see pic in post 635)
Thanks
Regards,
Doug
