Tautulli - Monitor your Plex Media Server

There is no way to change the table headers globally.

I figured it all out and now running Tautulli on my Raspberry Pi 4. Now that I have moved Tautulli I would like to have it access my PMS logs on my Synology NAS. I tried to point it to the full directory but no go. Am I specifying the path incorrectly?

Unable to open Plex Log file. [Errno 2] No such file or directory: '192.168.2.5/Plex/Library/Application Support/Plex Media Server/Logs/Plex Media Server.log

Not to sound rude, but why? PMS logs are not needed for Tautulli to function.

From Plex’s support article the default path for Synonolgy /Volume1/Plex/Library/Application Support/Plex Media Server/.

Not needed but provide an additional level of troubleshooting assistance. In my old config, with Docker on the same Synology as my PMS, I had log access.

The same path you use to access the logs through the terminal on the Pi. If you can cat Plex Media Server.log in the terminal, then that is the correct folder to enter in Tautulli.

This is exactly the problem…no access. Do I need to NFS from my Pi to the Logs location on the NAS?

New question…

I have notifications setup but they are coming in reverse order. For example I received the PMS Remote Access up email and then the PMS Remote Access down email.

My Internet did not drop at all, as I have a monitor on that. It’s not just this notification. The PMS shutdown notification came in reverse order also.

Have you seen this?

It doesn’t matter how you do it (NFS, CIFS, SMB, SSHFS), just get to the log folder from the terminal then enter that folder path in Tautulli.

Impossible to know without logs.

Ok this just happened…

I received the remote back up at 1:51 pm and the remote down 8 minutes later at 1:59 pm. Email msgs are attached, as well as Tautulli log.tautulli.log (115.7 KB) Tautulli (Steve’s Plex Server) 1.txt (267 Bytes) Tautulli (Steve’s Plex Server).txt (193 Bytes)

I do not download log files. Please read the wiki page on how to share the logs properly.

Hi everyone,
i’m a new user of Plex and Tautulli. Mine are both on a synology NAS using docker.

I tried to read all the replies but nothing seemed to answer this post.

Is-it possible to edit setting to have more rows than 10 for now ? This seems to be the only way to know how long a movie or a TV show has been shown (in total by differents users)

I’ve looked in config.ini but nothing let me choose this.

My question is :
Is it possible to edit this even if i’m using docker ? And if it’s not, is it in work for nexts updates ?

Thanks for reading

The number of rows on the homepage statistics is not configurable.

1 Like

Thanks for the answer. I know i can stop searching now

I have to reinstall Tautulli after a home server crash, and seem to be having issues in getting the daemon service setup. Had no problems in previous installs, but think something has changed either in Ubuntu or maybe with python.

I am running Tautulli in a Proxmox container and can get start it manually. But after copying over the service file and creating the Sym link, reloading and enabling the service. When I try to start the service I get:

See “systemctl status tautulli.service” and “journalctl -xe” for details.

Running journactl -xe then shows

– Subject: A start job for unit tautulli.service has begun execution
– Defined-By: systemd
– Support: Enterprise open source support | Ubuntu

– A start job for unit tautulli.service has begun execution.

– The job identifier is 214.
Jul 05 12:17:08 Tautulli Tautulli.py[1679]: /usr/bin/env: ‘python’: No such file or directory
Jul 05 12:17:08 Tautulli systemd[1]: tautulli.service: Control process exited, code=exited, status=1
– Subject: Unit process exited
– Defined-By: systemd
– Support: Enterprise open source support | Ubuntu

– An ExecStart= process belonging to unit tautulli.service has exited.

– The process’ exit code is ‘exited’ and its exit status is 127.
Jul 05 12:17:08 Tautulli systemd[1]: tautulli.service: Failed with result ‘exit-code’.
– Subject: Unit failed
– Defined-By: systemd
– Support: Enterprise open source support | Ubuntu

I believe the error has something to do Python3 and the symbolic link, but not sure yet. The instructions say to create the link to

/usr/local/bin/python

but the error mentions /usr/bin/env: ‘python’: No such file or directory

This is on a ProxMox container with Ubuntu 19.

I also did check and fix my timezone as I saw that could have been an issue. But still stuck getting it start as a service.

check youve fully removed python 2x and remove python 3x also and do from scratch

Did you check your python version with python -V?

Yes, I have tried checking python -V and believe this is where the problem possibly is.

python -V returns not found.

but python3 -V returns the version and after creating the sym link still get the python -V not found.

root@Tautulli:~# python -V

Command ‘python’ not found, but can be installed with:

apt install python3 # version 3.7.5-1, or
apt install python # version 2.7.17-1
apt install python-minimal # version 2.7.17-1

You also have python3 installed, you can run ‘python3’ instead.

root@Tautulli:~# python3 -V
Python 3.7.5
root@Tautulli:~# ln -s python3.7.5 /usr/local/bin/python
root@Tautulli:~# python -V

Command ‘python’ not found, but can be installed with:

apt install python3 # version 3.7.5-1, or
apt install python # version 2.7.17-1
apt install python-minimal # version 2.7.17-1

You also have python3 installed, you can run ‘python3’ instead.

If python3 is your working environment variable then that is what you use to create the symlink.

ln -s python3 /usr/local/bin/python

Is it possible to see if the user is transcoding or playing the video with direct stream / direct play via the notifications agents?

I’ve not upgraded to python 3 yet, so this might be the reason but since updating to v2.5.2 I’ve had trouble loading the ‘Plex Media Server Logs’ in Tautulli (‘Plex Media Scanner Logs’ load every time). Tab says just “loading” and Tautulli logs says:

2020-07-08 07:36:26 ERROR WebUI :: /logs : TypeError: f is undefined. (jquery.dataTables.min.js:48)
2020-07-08 07:36:26 WARNING Unable to retrieve Plex Logs.

This is running on Windows.