Plex Media Server: 0.9.7.29-f80a-4a2
Windows: Vista Home Premium SP1
Our Town (1940) is in the Movie Database -> http://tinyurl.com/kx9bnwp <- and appears to be correct; yet the metadata returned has Sam Wood, the director, returned as both the director and the sole cast member. Why is this happening?
Regards,
T. McGuire
I can't reproduce this behavior. The most likely cause is some bad metadata embedded in the file. Try unchecking Local Media Assets in your agent settings and refreshing the movie.
Tried that. Doesn't make a difference.
Here's another example... Air Eagles (1931) -> http://tinyurl.com/krnwujy <- cannot be found by the Movie Database agent.
Regards,
T. McGuire
PS. Somehow it just made a liar out of me with Air Eagles... metadata came back verbatim as from the Movie Database. Cannot explain this.
That one also works fine for me. Seems like there's something going on with your particular setup.
Can you do a deep scan and a refresh on the section then upload your Plex Media Scanner.log and com.plexapp.agents.themoviedb.log here?
That one also works fine for me. Seems like there's something going on with your particular setup.
Can you do a deep scan and a refresh on the section then upload your Plex Media Scanner.log and com.plexapp.agents.themoviedb.log here?
Sure if you tell me where to find the logs you want.
Slap me silly, but I can't see how to attach a file.
You need to go to "More Reply Options" to get the full editor, then you'll be able to attach files below the main text entry field.
I thank you very much for your patience... hope these files will help.
Regards,
T. McGuire
As a side note: I copied Our Town the movie file into another directory, deleted the library entry per settings, moved the movie back into the library, did the deep scan for which I attached the logs, and everything is correct. I am only unhappy that the process seemed to require a delete and reestablishment of the file to correct everything. Also, as I stated before, Air Eagles remains correct.
Regards,
T. McGuire
Ah, okay, I was going to say that I don't see anything obvious in the logs, but you're saying it was all good after that scan?
I've seen it happen occasionally that some bad metadata will get "stuck" and the only way I know to fix it is doing what you did. Annoying I know.
Ah, okay, I was going to say that I don't see anything obvious in the logs, but you're saying it was all good after that scan?
I've seen it happen occasionally that some bad metadata will get "stuck" and the only way I know to fix it is doing what you did. Annoying I know.
Having worked further with TMDB movies, I have to believe there is also a problem due to cached metadata. See
This also explains why delete and replace works.
Regards,
T. McGuire
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