Server Version#: v1.32.5.7349 Player Version#: NA When upgrading my PMS I get a crash with the following error written to the event log: The Plex Update Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Rest…

[image] Mike-E: I have sent you the ZIPs in a DM. :+1: Thank You You appear to be running Plex Media Server as a Windows Service or as Scheduled Task. The updater is not supported currently with such a setup. I do run Plex Media Service as a service as well and I do all my updates manually …

HI @sa2000 I hope this finds you well. Please see the above. This seems like a bug. At the very least, shouldn’t Plex Update Service.exe be writing out the error to a log somewhere? :thinking: Thank you for any insight/guidance you can provide.

Thank you for that @OttoKerner can you please reference the item # you are referring to? I scanned that list several times but saw nothing referencing the update service. :thinking:

I was mistaken. I thought there was a release note pertaining to this topic, but it turned out this was about something else. Sorry about that!

Would like to put this into context - so standard zip of the server logs and also copying out all the plex updater service logs and include in your post with the server logs zip These Plex Updater Service logs are now in system protected and hidden area to get these logs, Run cmd as Administrato…

[image] OttoKerner: Sorry about that! No worries there are a lot of moving pieces here :grimacing: [image] sa2000: Also look for any dmp files relating to the failure Weirdly enough nothing was in this directory and it’s where I first looked. :thinking: I have sent you the ZIPs in a …

[image] Mike-E: Weirdly enough nothing was in this directory and it’s where I first looked The Appdata folder within "C:\Windows\System32\config\systemprofile is hidden - but can be accessed through the command line when running as administrator

[image] sa2000: You appear to be running Plex Media Server as a Windows Service or as Scheduled Task. The updater is not supported currently with such a setup. I have been running it for many years now under x86 without issue. It was only when I upgraded to x64 that it stopped working. Very…

The Plex Update Service service terminated unexpectedly

Plex Media Server

OttoKerner September 21, 2023, 5:22am 3

This server update does at least sound like it may have a related fix: Plex Media Server - #600 by chris_decker08

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The Plex Update Service service terminated unexpectedly

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