The problem on the old TV Hisense VIDAA MTK5651

Plex Media Server
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1

Server Version#:1.25.0.5282
Player Version#:Plex for VIDAA 3.13.14

Hello everybody
I have an old Hisense 1080p TV on which video from the server does not play through the VIDAA OS and the Plex application.

Since the Plex for VIDAA 3.13.14 application is old, then I installed the server version 1.22.1.4271.
The application starts, I go to the menu, select a movie and nothing else. I see an error in the logs
“Unable to find client profile for device; platform = VIDAA, platformVersion = MTK5651, device =, model = Unknown”

LOG

Signed-in Token (http://ti^^^^^l.com)

  • Accept => text/plain, /; q=0.01
  • Accept-Encoding => gzip, deflate
  • Accept-Language => ru
  • Connection => Keep-Alive
  • Host => 192.168.88.168:32400
  • User-Agent => Opera/9.80 (Linux armv7l; Opera TV Store/5581) Presto/2.12.362 Version/12.11 Model/Hisense-MTK5651
  • X-Plex-Client-Identifier => 2j668go37ylrmhrjicrvsmdt
  • X-Plex-Device-Screen-Resolution => 1280x720
  • X-Plex-Model => Unknown
  • X-Plex-No-Cache => 1638352058240492
  • X-Plex-Platform => VIDAA
  • X-Plex-Platform-Version => MTK5651
  • X-Plex-Product => Plex for VIDAA
  • X-Plex-Session-Identifier => yi7c54wktbnn5geimregvfnn
  • X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
  • X-Plex-Version => 3.13.14
  • X-Requested-With => XMLHttpRequest
  • hasMDE => 1
  • ratingKey => 24
  • key => /library/metadata/24
  • state => stopped
  • playQueueItemID => 3
  • time => 0
  • duration => 5417344
  • X-Plex-No-Cache => 1638352058240492
  • X-Plex-Client-Identifier => 2j668go37ylrmhrjicrvsmdt
  • X-Plex-Device-Screen-Resolution => 1280x720
  • X-Plex-Version => 3.13.14
  • X-Plex-Product => Plex for VIDAA
  • X-Plex-Platform => VIDAA
  • X-Plex-Platform-Version => MTK5651
  • X-Plex-Model => Unknown
  • X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
  • X-Plex-Session-Identifier => yi7c54wktbnn5geimregvfnn
    Client [yi7c54wktbnn5geimregvfnn] reporting timeline state stopped, progress of 0/5417344ms for guid=, playbackTime=-1ms ratingKey=24 url=, key=/library/metadata/24, containerKey=, metadataId=24, source=
    [Now] User is ti^^^^^l.com (ID: 1)
    [Now] Device is VIDAA ().
    Unable to find client profile for device; platform=VIDAA, platformVersion=MTK5651, device=, model=Unknown
    [Now] Updated play state for /library/metadata/24.
    Metrics: Not sending playback for session with 0 heartbeat(s) and play time 0/5417344
    Statistics: (2j668go37ylrmhrjicrvsmdt) Reporting active playback in state 3 of type 1 (scrobble: 0) for account 1
    Streaming Resource: Terminating session 0x7a85918:yi7c54wktbnn5geimregvfnn which is using transcoder slot. Used slots is now 0
    Streaming Resource: Terminated session 0x7a85918:yi7c54wktbnn5geimregvfnn with reason Client stopped playback.
    treaming Resource: Removing session 0x7a85918:yi7c54wktbnn5geimregvfnn
    It took 0.0 sec to serialize a list with 1 elements.
    Completed: [192.168.88.167:51978] 200 GET /:/timeline?hasMDE=1&ratingKey=24&key=%2Flibrary%2Fmetadata%2F24&state=stopped&playQueueItemID=3&time=0&duration=5417344 (7 live) GZIP 10ms 470 bytes (pipelined: 8)
    WebSocket: processed 1 frame(s)
    WebSocket: processed 1 frame(s)
    LongPoll: Sending data…
    LongPoll: got onDataRequested, closing connection
    Completed: [127.0.0.1:6708] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3

When I installing a new version of the server 1.25.0.5282, the Plex splash screen is displayed, and then a black screen and nothing.

Tell me what could be the problem or what compatible version of the server you need to install. The app cannot be updated on TV.

2

code if I install server 1.25.0.5282

Comparing request from 192.168.88.167 against 192.168.88.0/255.255.255.0
Request: [192.168.88.167:46301 (Allowed Network (Subnet))] GET /system/proxy?emulateCNP=0&emulatePartialCNP=0&secure=0 (5 live) GZIP Signed-in Token
(ti^^^^^l.com) / Accept => text/html, application/xml;q=0.9, application/xhtml+xml, image/png, image/webp, image/jpeg, image/gif, image/x-xbitmap, /;q=0.1 / Accept-Encoding => gzip, deflate / Accept-Language => ru,en;q=0.8 / Connection => Keep-Alive / Host => 192.168.88.168:32400 / Referer => http://plex.tv/web/tv/opera?uid=092b1e78f6b364c8dd35d482a59b6b8d6f32388f4910d454a677997760b62f42xplex-3x7be83fea115e6f39674c0cf381e867a24e7caae755f8c41030758d676e94b208&origin=TV%20Store%201 / User-Agent => Opera/9.80 (Linux armv7l; Opera TV Store/5581) Presto/2.12.362 Version/12.11 Model/Hisense-MTK5651 / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Url => http://plex.tv/web/tv/opera?uid=092b1e78f6b364c8dd35d482a59b6b8d6f32388f4910d454a677997760b62f42xplex-3x7be83fea115e6f39674c0cf381e867a24e7caae755f8c41030758d676e94b208&origin=TV%20Store%201&X-Plex-No-Cache=1638353845316
[com.plexapp.system] Sending command over HTTP (GET): /system/proxy?emulateCNP=0&emulatePartialCNP=0&secure=0
HTTP/1.1 (0.0s) 500 response from GET http://127.0.0.1:7966/system/proxy?emulateCNP=0&emulatePartialCNP=0&secure=0 (reused)
[com.plexapp.system] HTTP reply status 500, with 517 bytes of content.
Completed: [192.168.88.167:46301] 500 GET /system/proxy?emulateCNP=0&emulatePartialCNP=0&secure=0 (5 live) GZIP 6ms 773 bytes (pipelined: 1)
WebSocket: processed 1 frame(s)
Comparing request from 192.168.88.167 against 192.168.88.0/255.255.255.0
Request: [192.168.88.167:46301 (Allowed Network (Subnet))] GET /favicon.ico (5 live) GZIP Signed-in / Accept => text/html, application/xml;q=0.9, application/xhtml+xml, image/png, image/webp, image/jpeg, image/gif, image/x-xbitmap, /;q=0.1 / Accept-Encoding => gzip, deflate / Accept-Language => ru,en;q=0.8 / Connection => Keep-Alive / Host => 192.168.88.168:32400 / Referer => http://192.168.88.168:32400/system/proxy?X-Plex-Url=http%3A%2F%2Fplex.tv%2Fweb%2Ftv%2Fopera%3Fuid%3D092b1e78f6b364c8dd35d482a59b6b8d6f32388f4910d454a677997760b62f42xplex-3x7be83fea115e6f39674c0cf381e867a24e7caae755f8c41030758d676e94b208%26origin%3DTV%20Store%201%26X-Plex-No-Cache%3D1638353845316&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&emulateCNP=0&emulatePartialCNP=0&secure=0 / User-Agent => Opera/9.80 (Linux armv7l; Opera TV Store/5581) Presto/2.12.362 Version/12.11 Model/Hisense-MTK5651
[IDLE] Adding (0->1) work item http_download - /favicon.ico
[IDLE] * http_download - /favicon.ico - 1 active item(s)
[IDLE] * http_download - /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.53.0&X-Plex-Client-Identifier=aj2slh7eu8muffm91rb1w01f&X-Plex-Platform=Firefox&X-Plex-Platform-Version=94.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Firefox&X-Plex-Device-Screen-Resolution=1280x554%2C1280x720&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=ru - 1 active item(s)
Content-Length of C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-2edd3c44d\WebClient.bundle\Contents\Resources\favicon.ico is 5430 (of total: 5430).
Completed: [192.168.88.167:46301] 200 GET /favicon.ico (5 live) GZIP 0ms 5430 bytes (pipelined: 2)
[IDLE] Removing (1->0) work item http_download - /favicon.ico

3

First rolling back your server that far isn’t going to help with an old TV that has an out of date app.

Second posting snippets of logs like you have doesn’t help anyone to troubleshoot what may be happening, you should always post the full application if possible and server logs in a zip.

Third your problem is almost certainly related to this → Important information about Plex for smart TVs after September 30, 2021 - Announcements - Plex Forum

You can either try the steps described in the post as a workaround, or what I always suggest is invest in either a new Chromecast with Google TV or if you want the best possible option the Nvidia Shield Pro(not the tube though).

4

Not related to outdated certificates as described here Important information about Plex for smart TVs after September 30, 2021.

This issue happens only for Opera TV users.
Same as this problem Got an unexpected keyword argument 'emulatePartialCNP'.

Temporary solution: use version 1.22.3.4523 or any other <1.23.
I think it’s possible to figure out what have changed, but it’ll be far more easier if this will be done by somebody with source code.

5

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