Please note this shows up my systems as “SON LIFE” not as “SONLIFE”
The deeper I go down this rabbit hole the more problems I see lately.
ALSO I HATE CHATS AND I WANT REAL SUPPORT
Chris (Plex, Inc.)
Oct 28, 8:43 AM PDT
Hi,
Very sorry you’re having trouble. We’re definitely aware of an issue where the EPG can fail to load data. In cases we’ve investigated, it’s been caused by invalid channel data in the EPG channel information coming from our provider. We’re actively working to resolve the issue and work around it in Plex Media Server. Apologies for the inconvenience.
As a very general rule of thumb for a temporary workaround, you can go into your DVR channel setup and try to disable any stations which are not named 000 STATION. e.g. Those which have spaces or lower case characters in the name. That’s certainly not a guarantee and it could result in you disabling channels which are actually currently working perfectly fine, but it might get things loading for you.
If you still have issues, please post specific details in our support forums at https://forums.plex.tv/categories/dvr-live-tv if you haven’t done so already.
Thanks for your interest in Plex!
@gaguru said:
Please note this shows up my systems as “SON LIFE” not as “SONLIFE”
So did this end up to be your issue? Did turning that channel off fix the problem? I’m starting to look into your logs but thought I’d check about this first.
If you are still having problems, could you restart PMS, wait 3 minutes, then get me the new “Plex Media Server.log” file. There are some initialization thing that happen I would like to check.
Since Chris from Plex has pointed out there is a software glitch caused by invalid channel data in the EPG channel information coming from Plex’s provider I do not see any reason to do a patch job, that is a sorry way to do support. When you have the issue fixed I will see if it is working correctly. So when you have this fix drop me a chat and when I get to it in a week or so I will look and see if it is fixed and working and let you know. If it is working I will restart all the Plex Pass of all the accounts I am stopping Plex Pass on.
I Hate Duck Tape Fixes
If Plex would just provide a priority list of know issue, i would find that very helpful. All the chat does dilute issues all issues and then you have judge what real and what is someone in over there head or hardware issues. I do not like chat as the only means for support. It is a lot easy for me to look a list see what broke have link to send logs to support and and ETA on when the issue is expected to be fixed. I guess i spent to much time as tech on IT support team is the reason the chat bothers me. By reading the chats it is hard to tell what are real issue and what is user error and hardware issue. Having used the software for over 8 years and not having use the chat but 2 times I guess i do well with the software. Also with being dyslexic and blind in one eye and have issues reading, writing and spelling I find other ways of support much easier.
*I guess with all this complaining I forgot to say Plex is awesome piece of software I real love Plex and find it versatile enough to handle any kind of media I have need to set it up. Having retired as a PAC admin and working with DICOM Images and Software I find it has similar rules and logic for its Database that make easy for me work and manipulate as needed. I have also found very easy to show end users how to use and maintain there Plex server. Most time I don’t hear from them for 3 to 6 years and then it is with hardware issues not Plex issue.
Thanks Plex
I have the same issue on Ubuntu Server and HDHomeRun Connect. I’m in Lafayette, LA but have to use 70032 zip code as the closest EPG.
Nothing ever downloads. I cannot even watch the Live TV.
Any help would be greatly appreciated. I downloaded my logs, which log should I look at?
Did you find a solution? I’m having this same issue.
It worked no problem for a while using my local 70506 zip code, then with the last update it wont download again.
