Server Version#: 4.92.0
Player Version#:
I was using Plex server for many months, no issues. Today I had to reset my Windows 10 on my PC. After reloading the Plex software and logging into my Plex account, I’m getting this message…
The server you’re trying to access doesn’t seem to exist
I had to change my PC name, but I’m not sure what is wrong?
I’m able to see all my movies and TV shows. I verified my devices were authorized.
If you indeed reset PMS, then as a start, install the latest version of Plex Media Server, and after that, browse to http://127.0.0.1:32400/web and if not prompted to claim it, go here:
OK, I downloaded the ClaimPMS4Win file. After entering info, username & Plex TV Password I’m getting this error: Status code was: unauthorized.
Is this password the same as my Plex Server? When I log in I usually use a PIN. The PIN doesn’t work either.
It’s your Plex.tv password
Did you try reinstalling PMS? Resetting Windows likely purged your registry and the firewall rules. Reinstalling PMS should fix those.
Yes, I reinstalled the PMS software.
Check the registry and make sure it has your info in there. Specifically the values mentioned in Why am I locked out of Server Settings and how do I get in? | Plex Support. Also check your firewall to make sure PMS is still open.
And check your network connection that it’s on private and not public.
Thank you for responding.
OK, I checked the network connection, it is currently set to Private.
Other network settings: Network discovery = turned off.
All Networks: public file sharing is off.
Password protected sharing: turned on.
How do I check PMS firewall setting?
Open the firewall “Allow an app through Windows firewall” and make sure Plex Media Server is listed and open to the private network.
OK, I was able to use the ClaimPMS4Win tool.
After I entered my login info, the following message came up:
Does not have a valid digital signature.
After the server is claimed, use https://app.plex.tv
According to the ClaimPMS4Win tool, my database is not claimed. However, when I try to login into the tool, it says unauthorized. (it was working before, with the same password)
When I go to https://app.plex.tv it says: Add Your Media to Plex - Get Plex Media Sever
So I reloaded the PMS, same issue.
Not sure what to do?
Then I did misunderstood you, sorry.
I read it as ClaimPMS4Win worked for you
Could you please try it again, and then share a screen capture of it
Here’s what i did regarding the ClaimPMS4Win software, I was able to login, but i did not press the reclaim button, i exited the program. When i went back to it, it says unauthorized again. Sorry for the confusion.
Do you have a 3rd-party firewall or anti virus software installed? (disable them)
Is the time and date of your machine set correctly? (set them correctly and enable automatic time sync)
screenshot
That means plex.tv didn’t recognize your credentials as valid.
Make sure you are using the right password and don’t forget the 2FA code if you have enabled it.
Yes, I have a 3rd party firewall. I disabled it. It did not help.
Yes, the date and time is set correctly.
I wasn’t entering the 2FACode. I entered it. it worked.
Not what should I do?
go to https://app.plex.tv and see if you can access your server
