There was a problem saving your DVR. Please try again

Plex Media Server
1

Server Version#: 1.27.1.5916
Player Version#: 4.76.1

Good Morning.
I have a problem with DVR Configuration.
When I try to change the channel mapping and hit “Continue”, I get the error: “There was a problem saving your DVR. Please try again” and the mapping does not get saved/updated.
I have checked the log and I found a 500 error from the serve when the updated list is sent trough a PUT.

Following the log portion with the 500 error:

ul 05, 2022 11:06:19.109 [13808] DEBUG - Request: [127.0.0.1:62688 (Loopback)] PUT /media/grabbers/devices/10?title=DVB-T%20%28120%20channels%29&enabled=1 (9 live) GZIP Signed-in Token (paolo.27) (Chrome)
Jul 05, 2022 11:06:19.113 [15316] DEBUG - Completed: [127.0.0.1:62688] 200 PUT /media/grabbers/devices/10?title=DVB-T%20%28120%20channels%29&enabled=1 (9 live) GZIP 6ms 499 bytes (pipelined: 1)
Jul 05, 2022 11:06:19.117 [15316] DEBUG - Completed: [127.0.0.1:62687] 500 PUT /media/grabbers/devices/10/channelmap?channelsEnabled=triplet (cut for convenience)... (9 live) GZIP 10ms 590 bytes (pipelined: 1)

How can I fix it?

Thank you!
P.

2

Use the Plex for Windows client or the Plex hosted web app which has the fixes https://app.plex.tv/web.

3

I tried already with both the apps (hosted web app and Plex for Windows), but nothing changed.
I think it’s a server related issue…

4

Check the Plex Media Server.log for database corruption, otherwise I would delete the DVR and set it back up.

5

I already tried also that.
But in the meanwhile I discovere something: if I assign 1 epg channel to 2 different channels (e.g. SD and HD version of the same channel) it doesn’t work. If I don’t do that it saves correctly.

So the question is: why is it impossible to assigne the same channel guide to 2 different live channels?
And secondly, why don’t we have a more “speaking” error description?

Thank you,
P.

6

The Channel to EPG match has to be unique or the schedule recording would try to tune them together.

7

I use other DVR software where this is possible – often when a TV station has a repeater on different channel. It would be idiotic for the DVR to try to tune both channels based on the mapping to the EPG. … Oh, I guess I see now – you’re presuming that Plex would do the most idiotic thing – well, I guess that wouldn’t be the worst assumption.