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General Discussions
1

I’m having an error trying to sync a TV show. I know it’s not a permission issue, because I have sync’d TV shows to this device in the past and I have 2 movies currently sync’d to the device. Logs from device and server and screenshot attached.

Screenshot_20200127-224235
Screenshot_20200127-224235480×1041 55.4 KB
Plex for Android Logs (matthewdavis).zip (592.1 KB) Plex Media Server Logs_2020-01-27_22-43-24.zip (4.4 MB)

2

Anyone from support able to take a stab at this?

3

Restart the Plex Server and grab a fresh set of logs, it looks like it is confused on about the default gateway and the phone is timing out.

Jan 27, 2020 18:26:17.489 [0x7f6828c29700] DEBUG - NAT: UPnP, found device <http://172.31.1.10:5000/ssdp/desc-DSM-eth0.xml> with private address <172.31.1.10>
Jan 27, 2020 18:26:17.490 [0x7f6828c29700] DEBUG - NAT: UPnP, not an IGD: <http://172.31.1.10:5000/ssdp/desc-DSM-eth0.xml>.
Jan 27, 2020 18:26:17.490 [0x7f6828c29700] DEBUG - NAT: UPnP, found device <http://172.31.40.1:5000/ssdp/desc-DSM-eth1.xml> with private address <172.31.40.1>
Jan 27, 2020 18:26:17.490 [0x7f6828c29700] DEBUG - NAT: UPnP, not an IGD: <http://172.31.40.1:5000/ssdp/desc-DSM-eth1.xml>.
Jan 27, 2020 18:26:17.490 [0x7f6828c29700] DEBUG - NAT: UPnP, getPublicIP didn't find usable IGD.
Jan 27, 2020 18:26:17.741 [0x7f6828c29700] WARN - NAT: PMP, got an error: Not Supported by gateway.
4

Thanks @pl_5309. Restarted and here’s a fresh set of server/client logs. Same issue.Plex for Android Logs (matthewdavis).zip (567.7 KB) Plex Media Server Logs_2020-02-01_09-16-11.zip (3.6 MB)

5

The latest beta has a fix for default adapter and a fix for Sync on BSD systems, don’t know if it will help you or not. I would remove the two sync lists that are stuck and see if the rest start to progress, otherwise the normal fix is to remove/re-add sync lists.

Feb 01, 2020 09:15:19.620 [0x7fbd35f77700] DEBUG - Sync: sync list 25739341: user 1 (matthewdavis), device OnePlus 6, profile Android, id 043b1dd90cc210d6-com-plexapp-android, sync item(s): 40663821,40663829
Feb 01, 2020 09:15:19.620 [0x7fbd35f77700] DEBUG - Sync: sync list 30712559: user 11051599 (zman_t_davis), device Zachary ’s iPhone, profile iOS, id BF6A15AA-3BE7-4704-86C9-32295D259989, sync item(s): 37586290,37587779,37587801,37587809,37587819,37587823,37587825,37587828,37587830
Feb 01, 2020 09:15:19.620 [0x7fbd35f77700] WARN - Sync: sync list 30712559 belonging to user 11051599 (zman_t_davis) has died of old age, ignoring
Feb 01, 2020 09:15:19.620 [0x7fbd35f77700] DEBUG - Sync: sync list 33202800: user 9236358 (adam.todd.davis), device Pixel 3 XL, profile Android, id 80d194c7ab06e025-com-plexapp-android, sync item(s): 41988558
Feb 01, 2020 09:15:19.620 [0x7fbd35f77700] DEBUG - Sync: sync list 34879408: user 2379124 (ew0k), device KFSUWI, profile Android, id 5932a5f3f677934d-com-plexapp-android, sync item(s): 
Feb 01, 2020 09:15:19.621 [0x7fbd35f77700] WARN - Sync: sync list 34879408 belonging to user 2379124 (ew0k) has died of old age, ignoring